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is terrible to use. not easy to upload your products, shop manger does not recognize products
Hi Last Stand Hats, thanks for the feedback. Our team looked into this for you and are seeing that your shop and products are successfully connected and synced into our Shopping Manager. However, your X ad account still isn't connected. Can you share additional details on the issue or error you're seeing? Would love to help you get this resolved ASAP. Please feel free to reach out to us via our support email ([email protected]) so we can directly work with you as well.
Linking our Shopify store to X was easier than expected. Grok even walked us through the entire process and was 100% correct in the required steps. Thank you for making this a pleasant experience!
high key does not work
Hi Chipped Social - Thanks for taking the time to test our app and leave a review! We rolled out some feature improvements for the app recently that should provide a better experience. Can you share more details on the issues you were facing so we can look into them?
Hopeless. I had high(er) hopes after joining an AMA on X about how the ads are now Grok-assisted, but the same UI issues exist. My catalog is always disconnected when I go to check it (on the Shopify side). It reconnects, but none of the recent products show up on the X side. I deleted and retried, but same issues. When I try to create an ad, I'm forced into a generic carousel-style ad, that's pulling ancient products that have no relevance to our audience on X. Compared to Google and Meta (neither of which are perfect), the X integration seems very buggy, and for us, unusable, since I want to advertise a specific set of products.
Hi Abstract Ocean, thanks for taking the time to leave a review and share detailed feedback (and tuning into the AMA)! We made some recent updates to our app that should stabilize the experience. We’d love for you to retry the app. If you’re still experiencing any issues, please let us know and we can reach out directly and work through this with you.
It's buggy, but I'm glad X has this integration available.
Hi Hardcore Catholics, thanks so much for taking the time to try our app and leave a review! We made some updates to our app recently that should stabilize the experience. Please let us know if you continue to run into any issues and we can reach out directly to help you look into them.
poor, doesn't work, a joke - never connects EVER.
Hi Surgicalcaps, Thanks for taking the time to leave feedback. We're sorry for the bad experience. We'll reach out to find out more info about the issue you had, and get it resolved ASAP.
I synced my store, but the shop front set up Visit the Storefront page, select the product set you would like to feature, and publish a Shop or Shop Spotlight. Need more help? Visit our onboarding guide. Does not work the URL is a blank page might as well be a 404 error. The set up guide is less than helpful it does not have anything about issues like this. I'll change my review if I can get some support no way to call or get help.
Hi Liver Medic, we're very sorry that you're experiencing issues getting set up. We'll reach out directly to look into this for you. Thank you for taking the time to try out our app!
Very happy to see X with an app- fully expecting X to dominate just like everything else it does.
Hi Atlantic Fine Furniture, Thanks for the great feedback! We're excited to help your Shopify store grow. Wishing you the best.
Doesn't appear to be working. It's been nearly 24 hours and the app says my products are synced; however, the shop shows no products. Edit: My issue was resolved and the response was fairly quick. Thank you for getting back to me! :D
Hi Frosted Birch Photography, Thanks for letting us know about this issue. It looks like your products are finally synced and showing on your profile. We'll look into the delay because it shouldn't take 24 hours. We'll reach out to make sure you don't have any other concerns. Update: So glad your issue was resolved! Please let us know if you have any more problems with the app integration. Wishing you continued success with your Shopify business!
It won’t connect dispit me authorizing it can u please fix
Hi getbulkdeals, Very sorry for the difficulty you experienced trying to install the app. Thanks for letting us know, so we can fix it and help you get your shop connected to your X profile. We'll reach out to find out more info.
No phone number for support.... it MESSED UPPPP MY SHOPIFY STORE AND DIDNT WORK!!! DO NOT INSTALL!!!!
Hi Relaxedfx, Thanks for taking the time to leave feedback. We're sorry for the bad experience you had and we'll be sure to fix it to help you grow your business with X. We'll reach out to find out more info about the issue you had, and get it resolved ASAP.
Easy to use. It must have been updated recently because I had none of the problems previous reviews reported.
Hi brayleeparkinson, We appreciate you giving our app a try. It’s great to hear the installation process went smoothly. Our recent updates aim to make the experience better, and we’re here to help if you need anything. Excited to be part of your Shopify journey! Thanks again for the feedback.
No longer compatible? Says I need to be in Canada. Edit: Thanks for fixing the app! :)
Hi Pawsonify, Thanks for taking the time to leave a review, and we apologize for the inconvenient experience. We rolled out some feature improvements for the app recently, and during the brief testing period, the features were limited to Shopify sellers in Canada. It is now available in the US and Canada. We're sorry for the issue it caused. Hope you'll give us another chance. We'll reach out to make sure you don't have any other concerns.
a lot better then all the other social media apps ,
As of this moment, everything is working as it should
I find the app useless so far. Nothing will download into products. The CSV file will not work. Notta ~
Hi Green Apple Active, Thanks for taking the time to let us know about your negative experience. Very sorry to hear about the trouble you had syncing your products via CSV. We'll reach out to find out more and help resolve the issue. Appreciate you giving the app a try.
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