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Hopeless. I had high(er) hopes after joining an AMA on X about how the ads are now Grok-assisted, but the same UI issues exist. My catalog is always disconnected when I go to check it (on the Shopify side). It reconnects, but none of the recent products show up on the X side. I deleted and retried, but same issues. When I try to create an ad, I'm forced into a generic carousel-style ad, that's pulling ancient products that have no relevance to our audience on X. Compared to Google and Meta (neither of which are perfect), the X integration seems very buggy, and for us, unusable, since I want to advertise a specific set of products.
Hi Abstract Ocean, thanks for taking the time to leave a review and share detailed feedback (and tuning into the AMA)! We made some recent updates to our app that should stabilize the experience. We’d love for you to retry the app. If you’re still experiencing any issues, please let us know and we can reach out directly and work through this with you.
It's buggy, but I'm glad X has this integration available.
Hi Hardcore Catholics, thanks so much for taking the time to try our app and leave a review! We made some updates to our app recently that should stabilize the experience. Please let us know if you continue to run into any issues and we can reach out directly to help you look into them.
I synced my store, but the shop front set up Visit the Storefront page, select the product set you would like to feature, and publish a Shop or Shop Spotlight. Need more help? Visit our onboarding guide. Does not work the URL is a blank page might as well be a 404 error. The set up guide is less than helpful it does not have anything about issues like this. I'll change my review if I can get some support no way to call or get help.
Hi Liver Medic, we're very sorry that you're experiencing issues getting set up. We'll reach out directly to look into this for you. Thank you for taking the time to try out our app!
Very happy to see X with an app- fully expecting X to dominate just like everything else it does.
Hi Atlantic Fine Furniture, Thanks for the great feedback! We're excited to help your Shopify store grow. Wishing you the best.
Doesn't appear to be working. It's been nearly 24 hours and the app says my products are synced; however, the shop shows no products. Edit: My issue was resolved and the response was fairly quick. Thank you for getting back to me! :D
Hi Frosted Birch Photography, Thanks for letting us know about this issue. It looks like your products are finally synced and showing on your profile. We'll look into the delay because it shouldn't take 24 hours. We'll reach out to make sure you don't have any other concerns. Update: So glad your issue was resolved! Please let us know if you have any more problems with the app integration. Wishing you continued success with your Shopify business!
It won’t connect dispit me authorizing it can u please fix
Hi getbulkdeals, Very sorry for the difficulty you experienced trying to install the app. Thanks for letting us know, so we can fix it and help you get your shop connected to your X profile. We'll reach out to find out more info.
No phone number for support.... it MESSED UPPPP MY SHOPIFY STORE AND DIDNT WORK!!! DO NOT INSTALL!!!!
Hi Relaxedfx, Thanks for taking the time to leave feedback. We're sorry for the bad experience you had and we'll be sure to fix it to help you grow your business with X. We'll reach out to find out more info about the issue you had, and get it resolved ASAP.
Easy to use. It must have been updated recently because I had none of the problems previous reviews reported.
Hi brayleeparkinson, We appreciate you giving our app a try. It’s great to hear the installation process went smoothly. Our recent updates aim to make the experience better, and we’re here to help if you need anything. Excited to be part of your Shopify journey! Thanks again for the feedback.
No longer compatible? Says I need to be in Canada. Edit: Thanks for fixing the app! :)
Hi Pawsonify, Thanks for taking the time to leave a review, and we apologize for the inconvenient experience. We rolled out some feature improvements for the app recently, and during the brief testing period, the features were limited to Shopify sellers in Canada. It is now available in the US and Canada. We're sorry for the issue it caused. Hope you'll give us another chance. We'll reach out to make sure you don't have any other concerns.
a lot better then all the other social media apps ,
As of this moment, everything is working as it should
I find the app useless so far. Nothing will download into products. The CSV file will not work. Notta ~
Hi Green Apple Active, Thanks for taking the time to let us know about your negative experience. Very sorry to hear about the trouble you had syncing your products via CSV. We'll reach out to find out more and help resolve the issue. Appreciate you giving the app a try.
Working as of 1/23/2024. Use ****Chrome**** NOT Firefox if your stuff isn't syncing. Make sure you have adblockers off or at least whitelist twitter ads. Make sure you're not host or pie-hole blocking twitter ads by accident. It takes a while after connection is established to see products floating in. Make sure you're logged into both Shopify & Twitter before sending the link to ensure success.
Hi DECALS OF AMERICA, We really appreciate your thoughtful review and the tips you’ve shared for others. It’s great to see the app is working smoothly for you. Wishing you all the best with your Shopify store!
No matter what I do, the app will not connect to my X account. Requested help from Support, but no response.
Hi Snoot Boopers, Very sorry for the lack of responsiveness to your requests when you tried the X app. Our support team is ready to help if you'll give us another chance. We've made some updates that we hope will make your experience using the app much easier.
amazing platform for business.
Hey Elon, thanks for fixing the Shopify X link. THANK YOU!
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