All reviews

Rating Breakdown

  • 5
    100% (204 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 97% (197)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 8, 2025

Since using xCotton's shipping guarantee service, we've been deeply impressed by its excellent support team—their quick responses and efficient resolutions. This service has not only significantly boosted customer confidence but also greatly reduced our after-sales stress.

Store

Lahome

Using app

About 1 month

Total reviews

4

Average rating

4.0

5 / 5 Share

Sept. 8, 2025

works great, shipping and product insurance are also very good.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 8, 2025

Partnering with xCotton Post Purchase Guard has been fantastic for our business. Their insurance service provides excellent product protection, reducing our after-sales service workload and giving our customers peace of mind. With xCotton, our customers experience fewer issues, and any problems are resolved quickly and easily. This means happier customers and a more efficient support team. Overall, xCotton Post Purchase Guard enhances our product offerings and provides our customers with a better, worry-free experience. Highly recommended!

Store

RitFit

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 5, 2025

We’ve had xCotton’s shipping protection on for some time now, and I have to say their support team was awesome during use—fast and very helpful. Customers feel a lot more confident with the protection option, and it’s taken a lot of stress off our end too.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 5, 2025

Very good, works great, shipping insurance are also very good.

Store

Fanttik

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 5, 2025

Xcotton's protection plans have been incredible for my Shopify store. They offer peace of mind to me and my customers by ensuring all claims are processed quickly and hassle-free.

Store

KiiBOOM

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 4, 2025

xCotton is undoubtedly one of the best Shopify support teams I've ever used! Their response time is incredibly fast, and they never let any issues linger overnight. Every time I contact support, I feel genuinely professional. They not only quickly identify the issue, but also patiently guide me through it until it's fully resolved. Their stable and reliable service has significantly improved my store's operational efficiency. If you're looking for high-quality, responsive technical support, xCotton is undoubtedly your best choice!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 4, 2025

Very good, works great, shipping and product insurance are also very good.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 4, 2025

Highly recommend xCotton! Their team provides incredibly fast and efficient service. Response times are quick, issues are resolved immediately, and the support is always helpful and professional. A truly reliable and top-notch service for any Shopify store.

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 4, 2025

The app's installation is very simple. The instructions are detailed and easy to follow. Professional support staff are also available to answer any questions. The customer service team is responsive, friendly, and attentive, providing excellent service.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 3, 2025

Very practical tool!

Using app

28 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 3, 2025

I've been looking for solutions to enhance customer trust and shopping experience, and the xcotton plugin has completely exceeded my expectations! The package protection and extended warranty services it provides make my customers feel more at ease when shopping, and also greatly reduce after-sales disputes.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 3, 2025

Store

POP BOX

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 2, 2025

The app's intuitive backend interface and seamless integration with Shopify make it easy for customers to select services during the checkout process, creating a seamless experience. xcotton is our secret weapon for boosting store credibility, increasing revenue, and reducing customer service stress. It's a 5-star choice!

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 2, 2025

I recently purchased Xcotton’s shipping protection service, and I’m so glad I did! It gave me complete peace of mind knowing that my order was protected against damage or loss during transit. The registration process was simple and hassle-free, and when I had a question about my coverage, their support team responded quickly and professionally. They even helped me resolve an issue smoothly, which showed how much they value customer satisfaction. Thanks to this service, I don’t have to worry about unexpected shipping risks anymore. I truly appreciate their timely and professional support, and I highly recommend Xcotton’s shipping protection to anyone who wants reliable coverage and stress-free shopping.

Store

SMAD UK

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 2, 2025

Very easy to use, very thoughtful after-sales service, very reassuring

Store

AOSEED

Using app

2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 2, 2025

Very good, it works great, and the shipping insurance is good.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 2, 2025

xCotton Post Purchase Guard has been a fantastic addition to my store. It’s easy to set up, runs smoothly, and really helps protect both my business and my customers after the purchase. The automation works perfectly, and I appreciate the peace of mind it brings. Support is responsive and helpful as well. Highly recommended for any store owner who wants to add extra security and trust to the shopping experience!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 2, 2025

We are using this app for a while, and their customer service are so good, they reply fast, solve the problem fast. also the shipping protection service is good for our business. Highly recommended.

Using app

About 1 month

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 2, 2025

Since the installation, the conversion rate has been greatly improved. With the guaranteed customer feedback, I feel more at ease when purchasing.

Using app

About 2 months

Total reviews

2

Average rating

5.0