Xero for Shopify

Xero

Sync daily sales to Xero for streamlined ecommerce accounting

Developer
View on App Store

Rating

1.8

feedback

29

Reviews

chart

#2,821

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    0%
  • Less than a month
    17%
  • Less than a year
    66%
  • More than a year
    14%

Reviews Summary

The reviews for this Shopify App show a mix of positive and negative feedback. On the positive side, users appreciate the ease of setup and the time-saving benefits of the app. It is mentioned that the integration between Xero and Shopify streamlines accounting processes and eliminates the need for double entry. Users also highlight the helpful support they received from the app team. However, the negative reviews mainly focus on issues with billing, lack of customer support, and problems with data syncing. Many users complain about being charged even after uninstalling the app and facing difficulties in getting refunds. Some users mention that the app does not sync customer data accurately and struggles with integrating different payment gateways, leading to reconciliation issues. Overall, while the app has its benefits in simplifying accounting tasks, the recurring billing and support issues are major concerns for users.

Highlights

Billing issues and recurring charges
Lack of customer support
Data syncing problems
Integration challenges with payment gateways
Positive feedback on ease of setup and time-saving benefits

Rating Breakdown

  • 5
    31% (9 ratings)
  • 4
    3% (1 ratings)
  • 3
    7% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    59% (17 ratings)

Reviews with Text

  • 100% (29)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Sept. 28, 2025

WARNING - DO NOT INSTALL OR DOWNLOAD After uninstalling I am still getting billed monthly.

Using app

About 1 month

Total reviews

1

Average rating

1.0

1 / 5 Share

Aug. 24, 2025

absolutely terrible. Doesn't import customer data. Waste of money. I cancelled my subscription and they are still charging me. AVOID.

Using app

3 months

Total reviews

2

Average rating

3.0

1 / 5 Share

April 9, 2025

0 support, charges for UK customers which makes zero sense. Shows you how old and stubborn this company is, avoid.

Using app

5 months

Total reviews

4

Average rating

2.5

1 / 5 Share

Jan. 10, 2025

Terrible app. Does not sync customer date or product data or stock. Formats VAT incorrectly on what it does sync. I expect much better from Xero.

Store

I-CANOE

Using app

About 2 months

Total reviews

3

Average rating

3.7

1 / 5 Share

Jan. 9, 2025

zero support. have raised tickets and there has been no answer.

Using app

7 days

Total reviews

2

Average rating

3.0

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more