Xero
Beautiful online accounting software
Rating
3.8
feedback
37
chart
#359
All reviews
Rating Breakdown
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June 12, 2024
Unfortunately learned the hard way app doesnt tell you its not generating invoices (didnt realise i was on a plan that maxed out at 20 per month). Doesnt make third party (paypal / afterpay) payments easy to reconcile. Also doesnt cope with paypal refunds. Dont think this should cost Aus users, its a standard offering by quickbooks. Will look to move away from Xero shopify integration as i think others exist.
Aug. 23, 2023
I have uninstalled the app, and still getting charged. There is no customer service, this is absolutely insane. STOP CHARGING ME, I have cancelled subscription few weeks ago!!!!!!!
July 25, 2023
We thought trial is missing the full functionality but the subscriptions was no good either. Found that it doesn't push all different payment gateway info into Xero. Didn't use the trial and payed for the app only finding that the it wont be any good for us. They don't even refund you if you can't use the subscription. Would recommend to use other app rather then wasting time dealing with Xero customer service which is non existent when comes to Shopify.
June 29, 2023
Terrible, no customer service and integration is non-existent. It pulls over lump sum amounts, creating random customers, no invoice item breakdown...very frustrating. Shopify just refers you to Xero, who offers no support.
March 16, 2023
Whilst I love Xero for my accounts, how it integrates with Shopify leaves much to be desired. If you use multiple currencies and have PayPal set up as one of your payment gateways, I would be cautious about using the Shopify Integration App for Xero. In simple terms, it doesn't work. It creates so much more work. And has left me having to deal with far-reaching issues. Xero customer service is okay, they try to help, but their suggestions make using the integration app a waste of time and money. I have been using the integration app for a year, and the initial setup was a minefield. Just, when I'd got my accounts in order, the multiple currencies issue, raised its ugly head. Before using the Xero integration, I was using Carry the One, I'm wishing now I could switch back, but first I need to get my accounts in order before my end-of-year audit. Disappointed this app had so much promise :( ------- Thank you for your response. I have been talking to support, but this was different from their response to my enquiry. It would be good to have a help page for this situation, as I know I won't be the only one struggling to reconcile multi-currency PayPal feeds. Additionally, I think it prudent to include in your app description want it can and more importantly want it can't do. It would save people a lot of time.
Thanks for your feedback and sorry to hear about your experience using the integration. As you have noted, the integration isn't currently set up to handle multiple currencies. We do however, support customers to reconcile their PayPal payouts through the use of a clearing account. If you would like further help with this please get in touch with our team at: https://central.xero.com/s/contact-support.
March 13, 2023
Still charged me for almost a year after using. Absolute scam. App does not work. As you will see xero thinks they can apply there normal no contact, no one available customer service model into a shopify environment. Xero is not an ecommerce friendly company
We are sorry to hear about your experience using the integration. If you haven't already, please get in touch with our support team at https://central.xero.com/s/contact-support - we will be happy to take a look at your situation.
Nov. 5, 2022
Not adding the items or the customer data, also the invoices is recorded with the payment getaway deduction that the business not the customer pays for I did not make use of it and have to search for another app
Hi there, Sorry to hear that the functionality did not meet your needs. The integration is designed to make it quick and easy for you to reconcile your Shopify sales against your payouts. For this reason, the integration brings across a daily summary of all sales per payment gateway - ensuring Xero has only the information it needs to support your reconciliation. We understand that being able to use the integration for generating customer invoices would be helpful and will be sure to take your feedback on board as we continually improve the integration for all our customers. Thanks, Xero App Store Team
Sept. 8, 2022
No support at all. Very poor. Can't contact support from the app, they don't reply. Been trying for days and no replies. Very poor app!
Hi there, We're sorry to hear about your experience and we'd like to put this right for you. If you haven’t already, please contact our support team by clicking ‘Contact Xero support’ over at https://central.xero.com/s/article/Connect-to-Shopify. We've been working hard to make sure the integration works beautifully for all our customers and we take your feedback seriously. That's why we've improved the integration's sales tax functionality for customers in NZ, AU and UK. If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/au/app/shopify#overview If you have further questions or need help getting setup, please head over to our support content at https://central.xero.com/s/article/Connect-to-Shopify. Thanks, Xero App Store Team
July 4, 2022
I am being charged for this app consistently even though I deleted/cancelled the service straight away as it is effectively useless
Hi there, We’re sorry to hear about your experience. If you haven’t already, please contact our support team by clicking ‘Contact Xero support’ over at https://central.xero.com/s/article/Connect-to-Shopify. We’ve recently improved the integration’s sales tax functionality in NZ, AU and UK - making it easier for businesses like yours to manage your tax obligations. If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/au/app/shopify#overview We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify - we’d be happy to help ensure you have a great set up experience. Thanks, Xero App Store Team
June 27, 2022
Do not install this app, this app doesn't work, there are huge gaps. Worst of all, deleting the app doesn't stop the charges, and it is impossible to stop them. Logging into your Xero account doesn't even give you any options to stop the subscription and therefore the billing. And when you contact support... you get none. A seriously bad look for Xero. C'mon Shopify... it isn't a good look for you either! There are enough reviews saying the same thing here surely for action either by Xero or Shopify!
Hi there, We’re sorry to hear about your experience. We’ve recently released improvements to the integration that should make it easier for you to reconcile Shopify sales against payouts, while also supporting you to meet your sales tax obligations. If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/nz/app/shopify#overview We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify. Thanks, Xero App Store Team
May 24, 2022
Terrible app - do not use. Will continue to charge long after you have deleted the app from shopify and xero. I can not find a way to stop the payments :(
Hi there, We’re sorry to hear about your experience. We’ve recently released improvements to the integration that should make it easier for you to reconcile Shopify sales against payouts, while also supporting you to meet your sales tax obligations. If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/nz/app/shopify#overview We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify - we’d be happy to help ensure you have a great set up experience. Thanks, Xero App Store Team
May 16, 2022
This app is useless. Warning ⚠️ it will continue to change you after you delete it from your shopify page. Be sure to log into Xero online (not through an app) and delete it fully from your subscriptions.
Hi there, We’re sorry to hear about your experience. We’ve recently released improvements to the integration that should make it easier for you to reconcile Shopify sales against payouts, while also supporting you to meet your sales tax obligations. If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/au/app/shopify#overview We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify - we’d be happy to help ensure you have a great set up experience. Thanks, Xero App Store Team
April 5, 2022
Xero integration is grossly deceitful! If you run a Shopify store and have multiple transactions with varying VAT rates or if not all your transactions are either with VAT or without VAT, than this app will not work for you at all. On top, it will cause costly troubles. Our experience so far has been terrible and the integration caused us to declare WRONG vat return figures. Before they say we were supposed to check each box and each transaction line behind it, we say: Are you not our "beautiful online accounting software" that is supposed to "seamlessly automatise" transactions? Apparently not. Here are the highlights of our experience with them so far: 1. First, they claim to be a "beautiful online accounting software", yet EVERY TIME we interact with them, either by call or through a case, we are being referred to seek advise from a qualified/professional third party accountant. REALLY? We thought that is what Xero is and this is what Xero claims, obviously, flagrantly deceitful. 2. It does not sync your shopify transactions correctly. You will end up with multiple transaction lines with no information on which one has VAT attributed and which one does not. Very deceitful. 3. They claim you will save time by eliminating the stress of manual data entry. WRONG and deceitful. This is exactly what they asked me to do when confronting about the errors and troubles the integration brings along. We do not recommend Xero, based on the points above.
Hi there, We are sorry to hear that the integration didn't meet your needs. Based on feedback from customers, we’ve released improvements to the integration’s sales tax functionality - now supporting businesses like yours with multiple, varying VAT rates. If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/uk/app/shopify#overview We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify - we’d be happy to help. Thanks, Xero App Store Team
March 28, 2022
I could not get this to work at all, neither could my bookkeeper and it ended up making a mess of our accounts that delayed our end of period accounts. Then when i actually deleted the app, Xero still charged me 2 months of service and refused to refund it despite being able to tell that it doesnt work AND I was no longer to connected to it. Terrible customer service.
Hi, Thanks for your feedback - we are sorry to hear that you had trouble with the integration. We've recently released improvements that should make it easier for you to reconcile Shopify sales against payouts, while also supporting you to meet your sales tax obligations. If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/uk/app/shopify#overview We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify - we’d be happy to help. Thanks, Xero App Store Team
March 22, 2022
Not great. Should not be a difficult APP to facilitate, seems like the APP requires some further testing and improvements. Problems - can't select control accounts as payment methods, sales tax account difficulties
Hi there, Thank you for your response. We are sorry to hear that the functionality did not meet your needs. We’ve recently added more granular tax and account mapping functionality for customers in the UK, NZ and AU. This will give you more control of the way transactions are mapped to your accounts in Xero. If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/uk/app/shopify#overview We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify. Thanks, Xero App Store Team
March 7, 2022
I wish I had the hours of my life back that I spent trying to get this app to work. Neither Xero nor Shopify support could get it to work properly. In the end I've had to delete it and cut my losses.
Hi there, We’re sorry to hear about your experience. We’ve recently released improvements to the integration that should make it easier for you to get setup to reconcile your Shopify sales against payouts, while also supporting you to meet your sales tax obligations. If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/au/app/shopify#overview We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify. Thanks, Xero App Store Team
Feb. 18, 2022
Why are you still charging me?? I've disabled your app, & deleted it and your still charging me!! Please sort this out!
Hi there, We’re sorry to read this feedback. If you haven’t logged a ticket with us already, please reach out to us via Xero Central so we can help you with this. You can contact us here: https://central.xero.com/s/contact-support Thanks Xero App Store Team
Feb. 9, 2022
An absolute trash. Not even a single Shopify Payout matches. How can XERO make such a trash? I doubt if the dev has tested the function. You waste my time to install, set up, and delete the mess this app has created. I installed this app this first few days after this app launched in November. No question because I TRUST XERO!! I tried to get used to this integration by studying different sources as I am not a bookkeeper. I thought that was my lack of knowledge cause the mess. However, the mess grows when time passes and I finally realized there is some development problem with the app itself. Extreme disappointment. Shame on you XERO.
Hi there, We’re sorry to hear about your experience. The integration uses a clearing and bank account to manage differences in timing between when an invoice is created and your payouts occuring. This ensures that you are always able to reconcile your Shopify sales against the payments in your bank feed. Guidance on how to setup a clearing and bank account for the integration can be found at: https://central.xero.com/s/article/Connect-to-Shopify#3Setuptheintegration If you wish to try the integration again, you can do so here: https://apps.xero.com/hk/app/shopify#overview We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify. Thanks, Xero App Store Team
Feb. 7, 2022
Rubbish No free trial as advertised and charged $22 instead of $11 as per the app costing does not import merchant charges with payouts
Hi, We are sorry to hear that you didn’t enjoy your initial experience. The integration brings across a daily summary of your sales, shipping, refunds and transaction fees to enable reconciliation against the payouts you receive. We’ve recently released improvements to the integration that should make it easier for you to reconcile Shopify sales against payouts, while also supporting you to meet your sales tax obligations. If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/au/app/shopify#overview We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify. Thanks, Xero App Store Team
Feb. 2, 2022
I love using Xero and Shopify - they really are a great combo. But don't use this app if your shop uses Shopify Payments - as the app simply won't work in that case. Shopify payments pays out daily based on the UTC time, whereas this app creates invoices in Xero based on your local time. They two will never be able to be reconciled, which is the main purpose of the app. Also pretty shoddy support where they failed to acknowledge this as an issue when its obvious as day and night. Will review again when/if Xero fix this but until then.....
Hi there, We’re sorry to hear about your experience. The integration uses a clearing and bank account to support you to reconcile your Shopify sales against your payouts. This ensures that reconciliation will work regardless of timing differences between when an invoice is created and your payouts occurring. Guidance on how to setup a clearing and bank account for the integration can be found at: https://central.xero.com/s/article/Connect-to-Shopify#3Setuptheintegration If you wish to try the integration again, you can do so free for 30 days: https://apps.xero.com/nz/app/shopify#overview We have also improved our support content, so if you have further questions, please head over to Xero Central: https://central.xero.com/s/article/Connect-to-Shopify. Thanks, Xero App Store Team