Xero Integrator by CarryTheOne
Xero integration for Shopify by CarryTheOne
Rating
4.4
feedback
28
chart
#2,903
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
14%
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Less than a year
18%
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More than a year
57%
Reviews Summary
The reviews for the CarryTheOne app are overwhelmingly positive, with users praising its seamless integration with Xero, extensive level of customization, and top-notch customer service. Many users have highlighted the app's ability to save time, money, and man-hours by streamlining the integration process and providing detailed control over transactions. The prompt and personalized support from the team, especially in resolving issues and implementing customizations, has been a standout feature for users. However, there are a few negative reviews mentioning slow customer service response times, integration issues leading to disruptions, and lack of support for specific scenarios.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 9, 2023
Terrific app with top-of-the-line customer service. I reach out multiple times a week and receive prompt replies with solutions to my issues, which are not issues with the app, rather issues with our way of accounting and having to adjust. Highly recommend!
May 31, 2023
Xero Integrator by CarryTheOne works every time, all the time. It has been an essential part of our business since 2016. The few times we have had a problem our end have received immediate attention on a personal level. Altogether an excellent product and service.
May 18, 2023
This app is the lifeblood of our business' bookkeeping, and it is the only method that can successfully link multiple stores to our one Xero account. Far superior to the shopify/xero integrator, and the technical support we have received over the years is responsive and top notch. Don't hesitate to install and use this, it pays for itself in time saved. The amount of options presented to you in the setup seems vast, but you will learn as time goes on that they are all necessary.
March 26, 2021
We've been using CarryTheOne Now since 2014 for a number of integrations with various websites, and I have to say that the service and support of the staff has always been very good. The integration itself is seamless and once configured saves so much time, money and man hours. On the very few occasions we've had any issues they've been dealt with efficiently via a few emails. We've had a number of customisations to our feeds so that they work the way we need them to and these have been cost effective to implement and released with no impact to the day to day processing of the feeds. I would definitely recommend this app to anyone who is looking to integrate their store with Xero.
Jan. 25, 2021
When the app works its fine, however we have had the same problem happen over and over again. It immediately suspends the integration from working. I have contacted support via their contact us section, via email, pretty much everything short of smoke signals in the past. At no point have they got back in touch, explained what is happening, or how to avoid it. Were currently offline again for almost a week. No response from support.
Every one of the client's emails was responded to. It appears there was a problem with email deliverability although the client's email server did not bounce the emails in the usual way. Contact was eventually made via the contact form on the client's website. Regrettably the client does not believe that these replies were sent and still believes they were simply ignored. Customer support has indeed experienced problems in the past with replies made later than the target period, but a great effort has been made to improve response times, which is why it is especially sad to see this review. For the record, the problem concerned a recurrent temporary error at Xero's end. The integration has since been improved to handle this temporary error seamlessly.
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