Xero Connector by CarryTheOne

Nov. 3, 2025

Fantastic app and even better support! We had an issue with assigning the correct VAT rate for EU orders in Xero, as we’re based in Northern Ireland and still part of the EU customs union. Lech from support was incredibly responsive and worked tirelessly to resolve this and several other small issues for us — everything is now working perfectly. The installation and setup are straightforward, but if you’re unsure about any settings, just reach out to their support team. They reply quickly and are always willing to help. Highly recommended!

Sept. 30, 2025

Works great, easy to set up and navigate. When I have reached out with questions, my issue was always resolved promptly.

Sept. 25, 2025

So glad there is an app to connect to Xero as I did not want to have to move everything from there! Needed a little hand holding from my accountant on initial set up, everything has been very smooth since there. Looking forward to the in-app integration to streamline even more.

Aug. 28, 2025

This is an excellent app. It saves us lots of time and the team is extremely helpful at getting everything set up and running smoothly.

Feb. 17, 2025

We have been using this app since 2015 and it has always functioned perfectly. Very flexible setup and reliable data transfer from Shopify to Xero to make accounting simple. Great responsive support too. Highly recommended.

Aug. 9, 2023

Terrific app with top-of-the-line customer service. I reach out multiple times a week and receive prompt replies with solutions to my issues, which are not issues with the app, rather issues with our way of accounting and having to adjust. Highly recommend!

May 31, 2023

Xero Integrator by CarryTheOne works every time, all the time. It has been an essential part of our business since 2016. The few times we have had a problem our end have received immediate attention on a personal level. Altogether an excellent product and service.

May 18, 2023

This app is the lifeblood of our business' bookkeeping, and it is the only method that can successfully link multiple stores to our one Xero account. Far superior to the shopify/xero integrator, and the technical support we have received over the years is responsive and top notch. Don't hesitate to install and use this, it pays for itself in time saved. The amount of options presented to you in the setup seems vast, but you will learn as time goes on that they are all necessary.

Aug. 18, 2020

This is a great app. We have been using it now for over 4 years and it has run perfectly. Support has always been very helpful.

June 20, 2020

This app has worked very well for us. I switched to it several months ago after a lot of problems with a different one - I've had no such problems with CarryTheOne integration. There are a few scenarios that have confused it, but not only does it fail gracefully (you know it broke and can manually fix it - as opposed to hidden errors like the other app I used to use), but the support team are great at releasing enhancements to solve the problem soon after I raise it. In fact I've found them really good - I was worried when I read a few reviews saying support was poor - I've had the opposite experience. Recommended!

March 16, 2020

Carry The One is being used by my clients to integrate both GBP and Euro sites into a single Xero accounting system. I am impressed with the extensive level of integration, allowing different control accounts to be maintained for various methods of payment, bank accounts and charged fees, for example GBP Cash, Euro Cash, Credit Card Receipts, including accounts for Exchanged Goods. The app has now been used for over 6 months and is proving very satisfactory. I have had one issue relating to exchange rate conversions during the last 6 months, however, this was dealt with in a very professional manner. David Bennett - Dale-Shaw Business Services

Nov. 28, 2019

We use this app to manage our Xero and we had a custom setup with them that works wonderful with our kit setup.

Nov. 22, 2019

We have 6 stores in multiple currencies and the app happily transferred sales and payments over with the correct tax treatment. It has been working well since 2017. The big difference between this app and others is the incredible detail and control you have over every facet of the import.

April 8, 2019

By far the best Shopify to Xero Integration ( especially for many transactions from multiple payment gateways ). Love the product, keep up the good work!:) Supports multiple simultaneously synced shopify accounts linked to one Xero account at once from one dashboard . Catches order errors/inconsistencies/new payment methods instantly; and emails you links to the orders that are involved and stops the sync until you opt to handle the same or reconfigure or opt to handle manually, which is fantastic, so no lost transactions and constant feedback and support for error catching. May require (optional) careful setup because of extra options for identifying and dealing with multiple payment gateways in different ways(including optional POS isolation for till reconcilliation) and excellent error and Xero invoice tracability (can reference payment gateway on invoice so as to help reconciliation) . Notes: Dashboard is not on shopify; and note that I had to set it up and install the integration from the apps website, not from Shopify. But worth it because you can inegrate to multiple cloud accounting softwares and multiple Shopify like databases all in one place. -If you need to seperate POS sales from website sales, first replicate your scenario in a trial Xero account first;so as to fully understand how comprehensive and useful the options are. Wishlist: -To be able to backdate the start of the integration from the initial setup. -To have the option of which account and tax rate to use for rounding up, and which account and tax rate to use for rounding down, for each payment method

April 2, 2019

We switched over from Bold and found Carry the one to be even better than expected. We are able to set up exactly what is required for our business and bring across our Shopify payment orders as paid and the Paypal payment orders as unpaid so reconciling is Xero is a breeze, no more having to edit orders after they have migrated to Xero. The set up takes some thought and you really need to know your way around your accounts to match everything up. Reading the tips and help along the way is a must. This app has saved us hours of work every month.

Aug. 10, 2017

Awesome app, does exactly what it says. Easy to install. Saves a lot of work.

Aug. 3, 2017

Fantastic app, works exactly as described. Installing was easy. Well worth it.

Aug. 9, 2016

Brilliant app with exceptional customer service. On numerous occasions Lech has answered questions for me and has also taken on board improvements that would help my business and implemented them. The app is straight forward to set up. Its interface isn't as elegant as some apps but its powerful and provides detailed customisation for every aspect of my sales. It even works alongside my xero tracked inventory using the SKU numbers I have created in both systems. I can highly recommend this app. I did try others and then tried this one and have not looked back.

Aug. 13, 2015

Hello All, I wanted to give my assessment on how I integrated my Shopify store to Xero Accounting. I run an e-commerce store (www.suvabeauty.com) and we started selling in March 2015 and I migrated to Shopify & Xero Accounting in April 2015. We are a Canadian company (that sells in USD$) so this is key to my post as I found that my integration options were more limited for Canadian’s And/Or dual currency Xero/Shopify Setups. My integration strategy started out with: • Manual Integration – Painful & Time consuming • Tried Zapstitch – Didn’t handle my currency situation well and didn’t help much with bank reconciliation (But the setups looks great for a lot of people) • Tried, Carry The One (CTO) – The User Interface isn’t as fancy but the actual automation easily handled my currency/tax integration. AND, most importantly it allowed me to automate my bank reconciliation!. Most of XERO recommended apps have great support as if you are not responsive in today’s market you will fail very quickly. I was especially happy about the support offered by Carry The One as well because I even made an large error in my setup (Ughhh..) which caused transactions to be attributed to the wrong account. CTO support (Shout out to Lech) spent an hour with me over Skype and went through everything line by line and helped me correct everything. Well done. If you have any questions about my path to automation (isn’t that our ultimate dream!) let me know as I am in early days as well and like to hear your experiences.

Nov. 16, 2014

Incredibly well thought out product. Brilliant, in fact and it works exactly as promised. Lech is a delight to work with,. Very responsive and helpful. If you use Xero and Shopify, this app will likely save you time and money.