Freedom Inflatables review for Xero Integrator by CarryTheOne
March 9, 2017
I cancelled my account during my trial period, but they still helped themselves to $31.99. I have sent 3 emails to them but have not had any response AT ALL. These people are a bunch of crooks that feel they can just take your money. DO NOT USE!!!!
These claims are categorically denied. The client states "I have sent 3 emails to them but have not had any response AT ALL.", however a DKIM verified email received from the client dated before the review can be provided to Shopify that includes a support response in its thread. So this claim is provably untrue. The app charge was made by Shopify and it was advised that they should be contacted regarding this dispute and for reimbursement because developers have no control over the timing of these payments and cannot process refunds for apps that have been uninstalled (this function simply does not exist). Based on the app history it would appear that it was in fact uninstalled on the 31st day after installation (one day after the 30-day free trial ended). Even if that were the case (and not as the client claims, within the trial period) an exception would have happily been made and any refund request authorised (as has been done for other clients), but no follow-up was ever received.
