EarBuddies™ review for Bold XERO Sync

As a general point, the Xero Sync Integration is absolutely essential to our business - I don’t know how we’d do the bookkeeping for a Shopify-based business without it. I am writing a review after the resolution of a recent problem; we had a longstanding issue where we had a gap in our data for 18 months that we hadn’t got round to solving due to Covid backlogs. When I finally got around to it sorting it, I couldn’t make the data exports work properly. I was very worried this meant months of extremely tedious labour to manually enter all the data into Xero. Thankfully Irfan came to the rescue. He worked diligently and very efficiently with the developers, and they were able to investigate and diagnose the problem, and offer a solution. All of the data is now in automatically exported into Xero, and completely up to date. I am incredibly grateful to Irfan and the developer he worked with - please keep doing what you're doing guys, it is really appreciated. UPDATE - October 2026: This app is absolutely vital for our business, and the Support Team are fantastic. Due to recent EU Customs changes, we had to begin collecting duties and import tax on our Shopify store, so we could use DDP shipping. Unfortunately this stopped our automated Xero Sync exports from working properly, as the app was trying to classify these foreign amounts as a ‘Tax’ in Xero, which we are not set up for. I contacted the Support Team, and Chandan and the Dev Team have been super helpful, going as far as developing and releasing a new feature within the app to solve this problem. The app now automatically allocates these foreign duties and import taxes to a dedicated Current Liability account in Xero. This is exactly what we needed! They have been very responsive to our emails, communication has been clear, and the result is an excellent solution to a complex problem. Thank you very much again guys!