Trivae review for XERO SYNC by BOLD

Feb. 10, 2019

I'll pretty much echo what a lot of other reviews have mentioned recently. For a free app it's ok. It works mostly but then the feed breaks down occasionally and there is no mechanism to notify you when it happens so you may not discover it until you do reconciliations in Xero and find that transactions are missing. I don't know about anyone else but I have my hands full with running my store and my business, I don't do this task everyday so that means it could be a month or so of a broken feed before I notice. The answer I got on this was "oops unfortunately that functionality is not yet available". Then on top of it, I get an email saying "we've done a lot of work on this app recently" blah blah "and now we want to charge a small fee for the app! Oh and btw, your fee based on volume of sales will be $59.99/mo!" I'm sorry what? Who considers $59.99 a month for an app that does no revenue generating, basically passes transactions back and forth (that's it), breaks down and is full of bugs, a reasonable, not to mention SMALL fee??? I emailed them expressing my outrage at the pricing and the fact that the app doesn't even work as it should and was told that yes they've done a lot of work on the app in recent times and will be doing more work in the future. Is there anything else we can help you with??? I had to laugh only because what is the other alternative! Money grab like no other, and very little value. Hate it and will be looking for other solutions ASAP.