My Event Decor review for XERO SYNC by BOLD

Aug. 11, 2020

It used to work fine and then about 3 weeks ago the Xero app failed to synch properly with Shopify so that when I ticked the "Show Spent Items" checkbox to find and select matching transactions, the Shopify fees wouldn't show up. This means I could not reconcile my accounts. My bookkeeper had to do this manually three times. I have upgraded this review from 2-star to 4-star because they fixed it once I complained here, after being unable to contact support via their app, very quickly, so all is good again.