Xporter Data Export & Reports
All reviews
Three stars feels as middle of the road you can rate, for an incomplete grade. Our company is in a holding pattern involving ping-ponging blame between the app developers to the Shopify support, without a concrete solution being formed. Our customer interaction has been wonderful, but the troubleshooting has not. We would rather have a solution than watching the blame-game email thread, but we are still right where we started. When it works, it works; when it doesn't, it still works but you have to do it three times (Is that too many times? We'll say that is too many times). We want to report that our support rep, Jennylyn, has been great. We hope this is resolved soon, and maybe we shouldn't have been prompted to talk about our experience with this paid app, until you finish fixing the app causing our frustration.
Hi SAVAGE, thanks for the feedback. I understand your frustration and apologize for the delay. The root of this problem is that occasionally Shopify refuses our connection to the server (API) to get your report's data'. We don't see this often, Xporter makes this kind of request 10k+ times/day, and seems to be limited to your store. We can only resolve this is by providing Shopify with information (dates, errors) to review logs and help identify a cause. Because your ticket was submitted through Shopify's portal, you are automatically notified of any communication between us. We do not intend to pass blame, only to find and fix the cause. I can only assure you that this issue has significant visibility on our side and we are hopeful it will be resolved soon. Update Jan 2, 2020: Shopify seems to have resolved the issue, as confirmed by the customer. -Jeff
Works like magic, the team is incredibly supportive and we couldn't be more thrilled with advanced reporting options within the platform. Highly recommended.
Xporter has been extremely helpful in getting our reporting more accurate. We use Returnly for returns and exchanges so that adds another element to gift cards and the Xporter team has always been there to guide us through the report templates so we can better investigate our data. I would definitely recommend this app for anyone that wants to go further with data and/or reporting.
This app is just what I need and the tech support team has been very responsive and thorough when I do need to contact them
Xporter is an incredible app. There are so many uses for it the sky is the limit. The support is second to none. I wish all Shopify App developers were as responsive as this developer.
Exporter Data Export Tool is a great Shopify app that allows us to easily create the custom reports we need for our eCommerce platform. The support has been prompt and been a great help.
Thanks for your feedback! We appreciate you taking the time, please reach out if there is anything else we can assist with
Been using this app for years (3+) and the support team has never failed to impress me with the helpfulness. I hope they keep this momentum going forever.
Support could not be better. The app looks a bit intimidating, but I got excellent help from Chris! Thanks.
I use this for 10+ clients. It is flexible enough to fit all of my and their needs. Support is also very helpful in creating the desired file no matter the complexity.
I use this app to connect the fulfillment service. The implementation of the complex export file worked perfectly and the help of the support was excellent. I can recommend this app to everyone.
Awesome app and great customer service. They worked with us until we received the exact solution that we needed.
This app has been an essential tool for helping us download the order information we need in the format we need it in. The developers were quick to respond to questions, and immensely supportive in helping us set the app up as well as set the parameters for our custom report. I can't thank them enough for their excellent service.
Their support is excellent. Good job keep it up. An asset to shopify. They went out of the way to help me.
Great app, very useful if you need complex export. And the customer care: A-M-A-Z-I-N-G! Keep it up guys!
We use this app to export our data for local pickups and deliveries. We needed reports that would output just for a specific delivery date, finding the information from another app we use. Danielle was able to help me through the process from beginning to end, maintaining friendliness and knowledgeability. She wrote some custom liquid code for me to be used in my report, and helped me test it until it did everything we needed it to. It only took about an hour to get a fully customized report that we can use again and again! Highly recommend this app if you need specific output data CSVs for any purpose from your Shopify store.
Xporter and in particular Adam, who has been instrumental in the success of the complex report creation and launch of our new website, have demonstrated their unique expertise, incredible capability, intelligence and necessary experience by delivering several individually tailored reports which met our complex requirements. These reports will enable our website to work as it should, allow our business to grow exponentially and to increase sales without any manual work around. The Doctor's Kitchen Australia is Australia's only medically prescribed weight loss meals. Our service and product is unique as it utilises real Australian doctors who recommend a specific calorie intake to patients for weight loss or to improve health. These patients then place online orders for the meal plans recommended by their doctors. Given the unique nature of our business and the personalised nature of our meals and dietary requirements, the reports required in effect an expert in the field. Fortuitously, Xporter were recommended to us. Xporter and in particular Adam, invested a significant amount of time, effort, resilience and were absolutely committed to ensuring that they and he understood our requirements and created a solution that has enabled us to deliver the reports required. They created three separate reports: firstly, a report for our Kitchen to enable them to create the appropriate meals and snacks based on specific calorie and dietary requirements within a particular period of time, secondly, a report for the refrigerated couriers to deliver the meals across each State and Territory across Australia within a particular period of time and thirdly, the reports required for our national marketing tool to advise patients that their order was being delivered. We could not be more proud to have worked with one of the world's finest developers to enable us to launch our website and would absolutely recommend them above any other developer or reporting tool that may be available. If any further information may be required for this recommendation - please contact us personally.
Reporting is pretty easy to use. We really like how reports can be scheduled so they just arrive in our Inbox. Also, when we needed access to Payout data that Shopify doesn't formally support, Xporter was able to build us a custom report...EXACTLY what we needed!! Great product and great developers to work with when you need them!
Does exactly what it needs to do! I use it all the time to export customer and order data.
This is a powerful reporting tool, satisfying all of our needs. And the support is simply excellent: responsive, helpful and patient!
This Application is very easy to use. Their support staff is very helpful, and are quick to respond.
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