Xporter Data Export & Reports
Custom reports & automatic data feeds to streamline operations
Rating
4.9
feedback
269
chart
#470
All reviews
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May 12, 2020
Amazing support! Was able to help me set up the reports I need really quickly and were super helpful along the way!
May 6, 2020
Great app and the support is brilliant, always willing to help with both set up and any subsequent queries
May 1, 2020
Useful app with amazing customer support! A great tool to use for all your data export needs and automatic reporting. I'm happy with the entire experience.
April 30, 2020
Great app. Got to export all the data I needed. Customer support was pretty quick to get me where I needed to be.
April 10, 2020
Very impressed with this app. We were able to generate a report quickly. It is an intuitive system and support replied within 1 minute when we had one question. Highly recommend.
July 29, 2022
We recently needed an update to one of our reports to reflect some operational changes and Harjeet was incredible in helping to make this a reality! We were impressed with their communication and delivering what we needed on our schedule. Highly recommend. Thank you!
Feb. 20, 2020
We have some complex data issues and the techs at Xporter went above and beyond assisting us. Once set up this app works fast and flawless, and is very easy to duplicate flows if you need similar ones for other vendors.
Jan. 17, 2020
This app has really helped us with our Shopify order data - especially as we have a customized checkout & extracting that data has been difficult. The Support I received from Chris on the Modd team has been outstanding!
Nov. 25, 2019
Three stars feels as middle of the road you can rate, for an incomplete grade. Our company is in a holding pattern involving ping-ponging blame between the app developers to the Shopify support, without a concrete solution being formed. Our customer interaction has been wonderful, but the troubleshooting has not. We would rather have a solution than watching the blame-game email thread, but we are still right where we started. When it works, it works; when it doesn't, it still works but you have to do it three times (Is that too many times? We'll say that is too many times). We want to report that our support rep, Jennylyn, has been great. We hope this is resolved soon, and maybe we shouldn't have been prompted to talk about our experience with this paid app, until you finish fixing the app causing our frustration.
Using app
About 3 years
Total reviews
4
Average rating
4.3
Hi SAVAGE, thanks for the feedback. I understand your frustration and apologize for the delay. The root of this problem is that occasionally Shopify refuses our connection to the server (API) to get your report's data'. We don't see this often, Xporter makes this kind of request 10k+ times/day, and seems to be limited to your store. We can only resolve this is by providing Shopify with information (dates, errors) to review logs and help identify a cause. Because your ticket was submitted through Shopify's portal, you are automatically notified of any communication between us. We do not intend to pass blame, only to find and fix the cause. I can only assure you that this issue has significant visibility on our side and we are hopeful it will be resolved soon. Update Jan 2, 2020: Shopify seems to have resolved the issue, as confirmed by the customer. -Jeff
Nov. 22, 2019
Works like magic, the team is incredibly supportive and we couldn't be more thrilled with advanced reporting options within the platform. Highly recommended.
Nov. 13, 2019
Xporter has been extremely helpful in getting our reporting more accurate. We use Returnly for returns and exchanges so that adds another element to gift cards and the Xporter team has always been there to guide us through the report templates so we can better investigate our data. I would definitely recommend this app for anyone that wants to go further with data and/or reporting.
Nov. 6, 2019
This app is just what I need and the tech support team has been very responsive and thorough when I do need to contact them
Nov. 4, 2019
Xporter is an incredible app. There are so many uses for it the sky is the limit. The support is second to none. I wish all Shopify App developers were as responsive as this developer.
Oct. 29, 2019
Exporter Data Export Tool is a great Shopify app that allows us to easily create the custom reports we need for our eCommerce platform. The support has been prompt and been a great help.
Thanks for your feedback! We appreciate you taking the time, please reach out if there is anything else we can assist with
Oct. 16, 2019
Been using this app for years (3+) and the support team has never failed to impress me with the helpfulness. I hope they keep this momentum going forever.
Aug. 26, 2019
Support could not be better. The app looks a bit intimidating, but I got excellent help from Chris! Thanks.
Aug. 26, 2019
I use this for 10+ clients. It is flexible enough to fit all of my and their needs. Support is also very helpful in creating the desired file no matter the complexity.
Aug. 23, 2019
I use this app to connect the fulfillment service. The implementation of the complex export file worked perfectly and the help of the support was excellent. I can recommend this app to everyone.
June 27, 2019
Awesome app and great customer service. They worked with us until we received the exact solution that we needed.
June 13, 2019
This app has been an essential tool for helping us download the order information we need in the format we need it in. The developers were quick to respond to questions, and immensely supportive in helping us set the app up as well as set the parameters for our custom report. I can't thank them enough for their excellent service.