YipSMS Simple SMS Marketing
Simple bulk SMS text marketing, automated SMS cart recovery
Rating
4.5
feedback
10
chart
#2,478
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
10%
-
Less than a day
0%
-
Less than a month
20%
-
Less than a year
60%
-
More than a year
10%
Reviews Summary
The reviews for the YipSMS Shopify App are overwhelmingly positive, with users praising its ease of use, affordability, and effectiveness in reaching customers. Many users appreciate the quick setup process and the responsive customer support team. However, there are a few negative reviews highlighting issues with bugs, unreliable performance, and slow customer support response times. Some users also mentioned concerns about pricing errors and lack of SMS compliance guidance, which could pose legal risks for businesses.
Highlights
Review RSS Feed
All reviews
Oct. 13, 2025
This app is an absolute game-changer! It's not an addition to your store but an absolute necessity! The customer service is great as well! A+ APP!!!
Sept. 6, 2025
YipSMS has been pretty easy to use for my campaigns. I did run into a top-up issue once, but their team got it fixed the next day. Would be great if they add a feature to edit or update lists/segments — that would make things even smoother.
Aug. 26, 2025
Buggy and unreliable, with almost no customer support. Here are the issues we experienced: Pop-ups wouldn’t work at all — setup only produced a blank screen. Automations couldn’t be set up — constant error messages. Pricing errors — the app repeatedly tried to overcharge me (3x the correct price) until I refreshed. No SMS compliance guidance — this is a huge risk, since violations can lead to fines of up to $500 per message. The concept behind the app is decent, but in practice it doesn’t work. Support is extremely slow — it took them over a week to reply to my latest ticket, and their only suggestion was to “maybe do a screen share next week.” Meanwhile, they offer no clarity around SMS compliance, leaving users exposed to serious legal risk. Bottom line: The app is buggy, support is nearly nonexistent, and the lack of compliance information could put businesses in danger.
Hi, we’re very sorry for the issues you experienced with our app. The week you signed up, Shopify was having widespread problems that affected many apps, but those have since been resolved. After reviewing your account, we saw the billing issue was caused by emojis in your messages. SMS treats emojis as longer characters, which increases costs, while MMS does not. We apologize for the confusion and will update our app to make this clearer. We’ve credited your account and added free credits so you can try sending messages again. Our onboarding may feel overly simple, but we do ensure full SMS compliance. Through Shopify, we automatically pull your business information, apply for a registered toll-free number, and autofill compliance forms to make setup fast and easy. There’s also a “Getting Started” video in your dashboard that explains compliance in more detail.
Aug. 30, 2024
I love YipSMS: Text Marketing. This app is easy to set-up and works like a breeze. They also have a great support team. The couple of questions I have had were addressed easily and completely. I highly recommend.
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