Humanimal Organ Supplements review for Yoast SEO ‑ Store optimization
March 28, 2024
Doesn't handle sitemap. Also left a ton of code on my site. I need it removed but can't get a hold of anyone.
April 7 update: Despite our efforts to communicate so far via email with you in order to assist you with the matter, we have not yet received a response. So, we are adding this update as a last attempt to be notified through the Shopify review system. If you do see this update, please respond to our email so we can help you the soonest possible. Our support team remains at your disposal and would be happy to help. April 4 update: Despite our efforts to communicate so far via email with you in order to assist you with the matter, we have not yet received a response. So, we are adding this update in an attempt to notify you through the Shopify review system. If you do see this update, kindly respond to our email, and our team will be happy to help you the soonest possible. March 31 reply: Thank you for sharing your feedback with us, though we're sorry to read about the experience you have. We understand how troublesome this must have been, so please allow us to address your points and concerns. First of all, indeed, our app does not generate a different sitemap, but there are options that can affect its content to a certain extent (for example, by not indexing certain pages). We have a feature request related to sitemap handling, so we'd like to thank you for your suggestion. Regarding the leftover code, this usually happens if the app is deleted without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme, and then deletion of the app from the Shopify admin. Or if another (usually SEO-related) app interfered with the removal process. Fortunately, there is no need for time-consuming manual code removal (which we can do for you if needed) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process. Here are the next troubleshooting steps to take: 1. Re-install the Yoast SEO app on your site. 2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished. 3. Click on Go back to Apps and then remove the app again. Once this is done, the Yoast SEO code should be completely removed from your theme files, but you can always contact us for any clarifications or further assistance if needed (from the beacon within our app or by sending us an email at [email protected]). As we could not locate a support ticket related to your Shopify account's email address, our team will soon reach out via email to see how we can help further on this matter, if you still need assistance. Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible two days after being submitted.
