Yoast SEO ‑ Store optimization

Thank you for sharing your experience. We’re genuinely sorry for the disruption and frustration caused by the recent Yoast SEO for Shopify update. You’re absolutely right to be disappointed. An update affecting your theme settings and, in turn, your business operations is serious. We also recognize that our communication and response time during the incident did not meet the standard you should expect from us. We’re especially sorry that you did not receive a clear notification once the issue had been resolved. Our development team identified the issue and has since fixed it. However, we understand that resolving the technical problem does not undo the impact it had on your store, your time, or your business. We sincerely regret that we let you down. We also noticed that you’ve been using Yoast SEO for Shopify since 2023, and we truly value the trust you’ve placed in us over that time. We’ve reached out to you directly by email so we can discuss what we can offer as compensation for the inconvenience and disruption you experienced. We completely understand your decision to remove the app. If, at some point, you decide to reconsider and use Yoast SEO for Shopify again, we would be grateful for the opportunity to regain your trust and provide you with the experience you should have received from us. Thank you again for bringing this to our attention, and please accept our sincere apologies.

Hi there, Thank you for sharing your feedback. We noticed that you recently installed the Yoast SEO for Shopify app on August 14, 2026 but not activated, and we’re sorry to see that your experience so far has led to a 1-star review. We’d really appreciate the opportunity to understand what went wrong and help you get the most out of Yoast SEO. Could you please let us know what issue or concern you encountered after installing the app? You can also reach out to our support team anytime through our 24/7 live chat or email support. Our team will be happy to assist you and work with you toward a solution. If we’re able to resolve your concerns and you feel that Yoast SEO is meeting your expectations, we’d be very grateful if you would consider updating your review to 5 stars. Your feedback means a lot to our team and helps other merchants understand the value of our app. Thank you, and we look forward to helping you!

Thank you for your wonderful 5-star review! We’re delighted to hear that you find Yoast SEO easy to use and effective. Making SEO more accessible while helping merchants improve their store’s visibility is exactly what we aim for.

Thank you so much for leaving a 5-star review for our app! We really appreciate your support and are glad to have you with us.

Thank you for taking the time to leave a review. We understand that returning to an app after some time away may require getting reacquainted with the interface, features, and changes introduced since it was last used. We will reach out by email to see whether there's anything we can do to help. Please feel free to reply if you have any questions. Please excuse any mistakes in the French translation below, as it was prepared using a translation tool. --------------------------------------------------------------- Merci d'avoir pris le temps de laisser un avis. Nous comprenons qu'après une période sans utiliser l'application, il peut être nécessaire de se réhabituer à l'interface, aux fonctionnalités et aux changements introduits depuis sa dernière utilisation. Nous vous contacterons par e-mail afin de voir comment nous pouvons vous aider. N'hésitez pas à nous répondre si vous avez des questions.