Earth Aura Creations review for Yoast SEO ‑ Store optimization
Nov. 18, 2024
I installed Yoast when I first started with Shopify. It did not help my shopify store in any way that I could identify - so I uninstalled it. When I uninstalled the app, payments were no longer being withdrawn from my account. Then, about a year later, Yoast was mysteriously installed again into my shopify store. I did NOT install this app. I was charged many months for this app ( my fault as i was not paying attention to my shopify bill closely) I was paying for nothing. I then uninstalled again and contacted Yoast. Yoast claim that they would not be able to install the app in my store - they would not refund either even though it was obvious that I did not use their app for the many months i was charged. They claimed it was shopify's issue ? And that there was nothing that they could do. I call bullsh*t. Reading through the other reviews, there is an issue with Yoast charging shopify store owners after they uninstall their app - so I am not alone. No refund, they take no responsibility for an obvious glitch with their app. I DO NOT RECOMMOND THIS APP. Not only did it not work with improving SEO, it charged me hundreds of dollars AFTER i uninstalled. They will now follow up this review (as they did on previous reviews of the same issue ) by blaming me or shopify for their app being 'myteriously' installed without my permission. Poor customer service on top of all of this. Buyer beware. Also, please report issues with this app to Shopify admin to make them aware of potential scam like issues with their app.
Thank you for sharing your review. We take all feedback seriously and see it as an opportunity to both improve and clarify things. First, we want to address a fundamental misunderstanding: Though our app offers some improvements out of the box and without needing to take manual actions on these, the most important parameters for improving your SEO are by optimizing content on a regular basis and performing careful keyword research. Without perseverance in SEO efforts and proper optimizations, it is not likely to achieve substantial SEO results. Regarding installation and charges, we'd like to make absolutely clear that an app installation through the Shopify app store cannot take place without the merchant's permission or specific code authorization. This is how the Shopify system works: https://help.shopify.com/en/manual/apps/installing-apps#install-through-the-shopify-app-store When an app is installed, and as long it remains installed, Shopify's billing system will generate charges for it until the app is uninstalled: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions This applies to all subscription-based apps available in the Shopify App Store, as Shopify determines its billing system at its own discretion. More information about Shopify app charges can also be found in this Shopify help article: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps In addition, the reference to other reviews about charges, also have to do with the way the Shopify billing system works and how app charges are generated by the Shopify system, as clarified in the responses we provided in those reviews, and the Shopify resource shared above. In conclusion, there is nothing suspicious about the installation or charges, as our app abides by Shopify's system. If you are concerned about an installation that was not performed by you, please, reach out to Shopify's support for clarifications about your store's activity logs. Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.
