Rementi review for Yotpo: Email Marketing & SMS
March 4, 2025
I wanted to use abandoned checkout emails, so I set everything up, only to later realize that the emails weren’t being sent. I contacted support, and they informed me that my account was not validated—something that was never mentioned anywhere. When I asked them to validate it, they insisted that I needed to add SMS marketing policies to my store policies, even though I only wanted to use email marketing. I don’t see why this should be required for email-only users. Very frustrating experience.
Thank you for your feedback, and we’re sorry for the frustration this caused. It looks like during onboarding, the “SMS & Email” feature option was selected, which triggered SMS compliance requirements. We understand this wasn’t clear upfront, and we’re here to help! We can assist you in ensuring everything is set up for email-only use. Please feel free to reach out, we’re happy to help you get things sorted!
Drive more revenue with smarter email marketing & SMS