Yotpo: Email Marketing & SMS
Drive more revenue with smarter email marketing & SMS
Rating
4.7
feedback
2,394
chart
#14,674
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
13%
-
Less than a month
19%
-
Less than a year
14%
-
More than a year
8%
Reviews Summary
The reviews for this Shopify app are quite mixed. On the positive side, many users praised the customer support they received, mentioning specific representatives who were helpful and efficient in resolving issues. The app itself was also commended for its features, such as email and SMS marketing tools. However, on the negative side, there were several complaints about billing issues, lack of transparency, and difficulties in getting timely and effective support. Some users mentioned problems with the app causing website corruption, incorrect documentation, and challenges with setup and verification processes. Overall, the reviews indicate a need for improvement in customer service consistency and billing transparency.
Highlights
Review RSS Feed
All reviews
April 18, 2026
This app used to be great, but now I am unable to get support and was charged for an unusable product. I can no longer recommend this app to users.
Hi Grumpy Dog Club, thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for. We just emailed your inbox to discuss a solution and make things right for you. We value your business and hope to turn this experience around! Best, Yotpo
April 5, 2026
Mark Horrocks Attachments 12:29 PM (2 minutes ago) to Shopify Hi, Please see screenshot I removed the app Yotpro sms capture and I am still receiving a popup. My website chevanderwheil.com is corrupted. Thanks, Mark Horrocks 07973-786657
March 31, 2026
Based on our experience, we do not recommend Yotpo for businesses that need reliable support in high-stakes or legal situations. During a recent legal matter, we depended on Yotpo for documentation tied to their SMS platform. Here’s what we encountered: A formal letter provided by Yotpo included an incorrect phone number, which their team later confirmed was a template error. Our legal team required corrected documentation and supporting records (including metadata/logs) to meet court standards. Despite the urgency, there was prolonged back-and-forth on what could be provided and how. Critical records needed for admissible evidence (such as underlying logs tied to opt-in data) were not immediately delivered in a usable format for the case. The situation escalated to the point where legal pressure increased, including motions filed in court over missing or insufficient documentation. Our opinion: When everything is running smoothly, platforms can seem interchangeable. But when a serious issue arises, the level of support and accountability matters most. In our case, we did not feel adequately supported when it mattered most. If your business relies on SMS/email platforms, make sure you fully understand what legal-grade data and support they can actually provide before committing. Team WOLFpak
Hi WOLFpak, We’re sorry to hear that this was your experience, and we appreciate you sharing your perspective. We take situations involving legal matters very seriously and worked closely with your team and counsel to provide the requested information. This included sharing available records, clarifying how data is collected within our systems, and coordinating with your legal team on the appropriate format for documentation. To clarify a few points for transparency: The phone number discrepancy referenced was identified as a drafting error in a template, and we moved quickly to acknowledge and correct it. We provided access to the underlying data available within the platform, including guidance on how to export records directly from your account. We also confirmed our willingness to support a formal declaration to help ensure the information could be used appropriately in legal proceedings. Legal processes can sometimes require very specific formats and validation steps that go beyond standard platform exports, and we remained engaged throughout to help bridge that gap alongside your counsel. We understand how important responsiveness and clarity are in high-stakes situations, and we are continuously improving how we support customers in these scenarios. We appreciate the time we worked together and remain committed to resolving the matter at hand. — The Yotpo Team
April 11, 2026
COBRAN LO QUE QUIEREN, SIN RESULTADOS Y ENCIMA COMO NO TE ENTERES TE ARRUINAN. NO USEIS ESTO EN LA VIDA. pero es que con la aplicacion desinstalada aun siguen cobrando. ESTAFADORES
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