Yotpo: Email Marketing & SMS
Yotpo: Email Marketing & SMS for Shopify
Rating
4.8
feedback
2,787
chart
#11,008
All reviews
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April 16, 2025
I haven't had the chance to fully test this app's functionality yet, as I am still setting up everything in preparation to launch my Shopify store. What I can say is that the customer service has been very helpful, clear, and instructive, especially John D. I would give their service 5 stars. However, though the app itself feels very robust in its functionality, it feels clunky and difficult to navigate. I would say it's not very intuitive or user friendly, though I can still technically do what I need to with it. I found other pop-up apps much more intuitive than this one, and there are small things in the design features that annoy me, like how big the floating button is for its pop-ups without the option to change its size or to change the size of the pop-up itself. But ultimately I still begrudingly chose to go with Yotpo because of the comprehensiveness of what it can provide in email campaigns (its integration with Canva was one thing I really liked), sms marketing options, automated flows, and analytics.
Oct. 30, 2024
Helpful, but could have been told steps needed to be done before the verification process could start. So i am currently waiting an additional 4-8 business before verification
Aug. 29, 2024
princess help me today and i am glad talking to her sheis so kind and helpful. she resolve every issue very kindly patiently she is a rockstar.
Aug. 13, 2024
lacks product description !!!!! but JOHN D helped me at support chat. Another issue came later, I chat with ROCK, No1 support person. Thanks.
Hi! Thank you so much for sharing your feedback! We’re glad that John D and Rock were able to assist you when you needed help! Your input is incredibly valuable to us, and thanks to this feedback, we are considering updates based on the points you raised, specifically around product descriptions. We’re always striving to improve, and your suggestions are helping us make the app even better. If there’s anything else you’d like to share or if you need further assistance, please don’t hesitate to reach out. We’re here to ensure you have the best possible experience with our app and earn your 5-star review! Thanks again for sharing your feedback!
Aug. 6, 2024
unfortunately marketing promises more than what the product actually delivers. Onboard and IP warming process is very manual and segmenting are limited. There billing process is fair, the software is fast & responsive, and support (Melvin) was great. With the lack of limited shopify marketing integration and extremely aggressive push towards SMS doesn't look like this platform is the right choice for us.
July 11, 2024
don't know if it works but it would be goof if it was easier to use and n needs a little bit more work
May 23, 2024
Certain things about the customization seemed quite limited to me, so I deleted it. However, customer service is a solid 10, quick service, quality. Thank you Melvin for helping me with deleting my account.
May 9, 2024
YotPo needs extended hours for support. Marnie was great and resolved the issue as soon as someone came on line.