Yotpo Email Marketing & SMS

Nov. 9, 2024

DO NOT USE THIS. I am not sure how they got so many good reviews. Their SMS subscription is broken, very hard to setup. Their support staff in Philippine are poorly trained. DO NOT WASTE YOUR TIME ON THIS APP.

Nov. 3, 2024

The plugin does not work proprely ! specially on the most important thing : abandoned cart workflow stopped to work on 26/10 for no reason ! And "Melvin" from support has no idea how their tool work so i wasted my time trying to explain to him how it's own software suppose to work.. but he keep driving me on none helpful information.. so bascially no way to make it work..

Sept. 30, 2024

I got the awul awul awul idea to turn on the low stock flow per SMS as it was a "must-win" and how stupid I was.. Few days later and hundred of hundreds of SMS sent I barely made 3 sale, and it cost me almost 1000€ with almost 0 results!! Avoid, AT ANY COST, turning on this and be VERY careful on turning on others flows.

Sept. 20, 2024

Not able to send sms campaign to 128 customer. it has been an hour and 0 sms were sent. I was running a midnight sale but it went to waste

Sept. 2, 2024

Do not use Yotpo as they have shady business practices and poor customer support. We made a big mistake signing a yearly contract for Yotpo SMS, Reviews, UGC, and Rewards. 1. Yotpo offered four free months of services by signing a yearly contract with them but still charged us $5,245.80 USD for the most recent quarter when the free months were supposed to begin (at the end of the contract). This is explicitly stated in our contract with them. When I brought this to their attention, they said they'd look into it, and it has already been weeks without an update. 2. If you use Yotpo SMS there is a "reloadable" balance to fund your messages. However, it turns out according to their terms of service this reloadable is nonrefundable, even if you stop using Yotpo for SMS. We currently have $5,681.42 USD in that account which is now just "Yotpo Bucks". I understand this is in their terms of service, but it is simply an unethical business practice. 3. If they try to sell you on the benefit of having an account manager with them just ignore it. Their account managers have a high turnover rate and hardly get back to you. Don't make the same mistake as us as it might cost you $11,000 as it did for us unless we enter litigation. I wish Shopify had higher standards and considered "terms of service" and customer support before approving an app into their Certified App Program.

Aug. 7, 2024

Worst customer service I have ever experienced. It looks like they hire people with no experience or knowledge about their product to talk to you. I am not hating, I am just talking about my own experience. No help whatsoever, they don't even care. Why have support if you can't support it?

July 31, 2024

Do not use Yotpo SMS as if you ever want to switch to another SMS solution they will not refund you your account balance. Yotpo has an auto reload feature that we used so we didn't have to manually add funds constantly. Our balance is $5,699.78 and they refuse to refund it back to us. I've never heard of a reputable company doing something like this. Stay away as I am sure this one of many techniques they use to make a few extra dollars. Not to mention half the reason we left was because our CSM was unresponsive half the time.

July 16, 2024

I’m preparing for the launch of my new store and want to ensure I have my marketing tools set up before going live. I've been testing different email marketing apps, and my experience with Yotpo has been quite challenging: Complex Setup: I was required to add four DNS host codes to my domain before even starting to use the service. Mandatory Address in Footer: I was informed that it is mandatory to include an address in the email footer, which is inconvenient for a home-based business. Test Email Issue: I was unable to send myself a test email to verify the email automation, and received a message to "contact support or try again." Initially, I received responses to my first 2-3 questions. However, when I faced the issue of sending a test email, I tried to reach their live agents. The system showed that I was third in line, but when it was my turn, I received a message that agents were unavailable. After that, whenever I tried to contact them again, I was immediately informed that their agents were unavailable, without being placed in a queue. It’s frustrating to spend so many hours just to get set up, only to face these obstacles and lack of support on the very first day. Imagine testing it; it’s your first day, and they already blacklist you after making you spend so many hours just to get it set up! Edit: I tried contacting their live agents from another email and it worked, confirming that they did blacklist me already, for having questions! Wow- moving on to a different marketing tool, their loss! UPDATE: They responded to my review saying that they had responded to my message and that I'm the one who didn't respond. My email is empty, logged into their app again just to see if they really responded, the answer is no, its crickets, its empty. I understand that they need to counter negative reviews for their reputation but to lie? I have no words left.

July 7, 2024

This app is poor! They fail to provide valid IPv4 addresses needed for domain validation to send emails. Additionally, their chat support is merely an unhelpful bot that repeatedly says it doesn't understand the question.

July 4, 2024

BE AWARE this company they charge me 199$/m. more than a ONE year while i was on a FREE PLAN. I escalated several times this problem but since now NEVER get answer and REFUND! WATCH OUT, this is PURE SCAM will notify Shopify relevant team !

June 26, 2024

Used to love when it was SMS bump now trying to integrate with our new store and can't make an account - keeps saying unauthorized access AND zero way to contact anyone via email ?? I don't want to set up a call. I just want to create an account.

June 3, 2024

If I could put 0 stars, I would. Extremely disappointed in the customer service of this company. I had been using a variety of Yotpo apps for years now, and had switched over my SMS service to Mailchimp as of the holidays 2023. My last use of Yotpo's SMS app was Black Friday 2023. Randomly, on a Sunday evening, on May 12th 2024, my Yotpo account says it sent out a random "automation" to all of my SMS subscribers without my consent. I had never sent up any type of automation, and even after checking my account, could not identify what was "setup" or "sent". What I did notice though is that I was had SIX $20 recharges made to send these mysterious texts. (BTW, my own phone number is one of the numbers within the list and I hadn't received any text from this "campaign".) When I reached out to Yotpo to ask for assistance and a refund for this unauthorized charges, they simply blamed the fact that my auto-recharge option was still on, and so despite me not ever creating this "campaign" and them being unable to even figure out on their end how it was created or by who, I am still responsible for paying these recharges for an automation "sent" in error. But again, as I have said above. I never received a text from this campaign, and others who I know personally that also had a phone number on our list didn't either. I am out $120 for a campaign I never set up, a campaign that Yotpo cannot figure out how was setup, and a campaign that I am not even convinced truly sent to anyone at all. And Yotpo refuses to refund me. Despite my years of loyalty and despite no proof showing that this wasn't an error on their systems part. If I were you, I would run. Find a different app with a company who cares about their customers and stands behind making their own flaws corrected.

May 30, 2024

Card Abandoner Reminders are not working with - non-subscribed abandoners! Be aware! This guys don't know the difference between cart abandoning reminder and marketing email.... If you use their service you risk to loose a lot of revenue!

May 30, 2024

BE CAREFUL - Abandoned Cart Reminders are not working if the abandoning customer is not a subscriber which is ABSURD! This is not a marketing email, it's a reminder! I tried to explain that to their support and ask them fix the automation flow for cart abandoning emails, but they still did nothing! Even Shopify Email app is allowing abandoned cart reminders to be send to non-subscribed abandoners, but not Yotpo. They think they know better.... It's like non-sending email confirmation with tracking because customer didn't click "subscribe to email marketing". :D Tried to explain that, no luck.

May 27, 2024

We wanted to use their app, so we installed it, but it constantly gave us an error that didn't make sense. I tried to contact their support twice but haven't heard anything back, then I will contact their sales team, 4 different people hoped on the email thread, but none of them did any help while I needed to communicate the issue every single time. if it was a bot it would be more helpful! and it's been more than 10days that we are in this process with them! We are really disappointed with them!

May 19, 2024

I have spent over 100k with your company and yesterday all the sudden you guys impose an 8pm curfew? I get over one hundreds contacts today from clients saying they didn't get yesterday's text until today. Most of my clients are Law Enforcement and work nights. The majority of our orders come between 8pm and midnight. My sales yesterday are down my 75% for an average thursday sales for last 24 months. The only change is your decision to not send our texts out as you have for the more than 3 prior years we used your service.

May 15, 2024

Your app created discounts in our shop yesterday without our approval. We do not offer discounts and do not want a discount field showing at checkout. We did not create any new campaigns or automations that would require discounts to be created. We literarily haven't touched the settings for weeks. It should not be taking financially impactful actions in our store without explicit action on our part.

April 16, 2024

I started off on the free plan, at some point it got changed (not by me) to the "starter plan" of $19/month. All this is billed through Shopify so I didn't see the charges until months later. Other charges were done that I was not aware of. When asked what for they kept telling me they will reach out to the billing department and get back to me. They don't have these charges within my account to see what for. It is ridiculous. I get the charges for reloading my account for the SMS which is $20 each time, but all the other charges don't make sense and so hard to get a hold of someone.

April 7, 2024

Just spent 30 minutes designing an email. I hit 'save'. It shows confirmation it has been saved. I go back to the flow designer. I notice my email, which I just designed and saved, doesn't look as it should in the preview - the thumbnail preview looks very different to what it should. I re-open it and the design is the default cookie cutter design, none of my work was saved. When this sh*t happens it is very annoying. Not happy.

Feb. 29, 2024

THEY RUINED OUR BUSINESS, BEWARE, STAY AWAY!!!! This app is BROKEN 100%. 1. They sent abandoned cart emails with discounts to customers who DIDN'T ABANDON A CART, THESE CUSTOMERS JUST PURCHASED AND ITEM AND THIS APP SENT A DISCOUNT TO THEM AFTER THEY PURCHASED THE ITEM! HOW AWFUL IS THAT GOING TO MAKE OUR CUSTOMER FEEL? 2. They didn't send abandoned cart emails to customers who actually abandoned the carts. Their support team said the customers need to opt in twice or the app can't send abandoned cart emails. They don't work when Shopify triggers abandoned cart events like usual marketing apps do. IF YOU HAVE CUSTOMERS THAT HAVE ALREADY SUBSCRIBED TO YOUR EMAILS OR ALREADY PURCHASED SOMETHING FROM YOU, THIS APP WON'T SEND ABANDONED CART RECOVERY EMAILS TO THESE CUSTOMERS. Even previous customers add items to their cart and abandon the cart, but this app doesn't send emails to these types of abandoned carts. The worst thing is the customers who have already subscribed to emails should click the 'send offers via email' option in checkout for this app to send abandoned cart emails!!! WHO'S GOING TO OPT IN TWICE AND SAY PLEASE SEND ME ABANDONED CART RECOVERY EMAILS??? WHAT'S THIS LOGIC?? 3. The email editor doesn't work with high-res displays (they are so common these days). Customer support told me to change my whole laptop's resolutions to a lower value so I could use this one single broken app, when I did it all the apps on my laptop looked stretched and weird. What kind of solution is this? 4. AWFUL CUSTOMER SUPPORT. They will give you stupid solutions just to make their app work, and they treat you like garbage. SERIOUSLY STAY AWAY FROM THIS APP IF YOU DON'T WANT TO LOSE YOUR CUSTOMERS' TRUST AND LOSE SALES. SHOPIFY SHOULD BAN THIS APP. I'LL WRITE A MESSAGE TO SHOPIFY AS WELL MENTIONING THE DAMAGE THIS APP DOES. I hope this review will save someone's business and that you won't go through this horrible experience we had to go through.