Frutela review for Yotpo: Email Marketing & SMS
June 6, 2025
This app has charged me multiple times for so-called “test” SMS messages that I never triggered myself. There was no warning that these test messages would deduct from my credit balance. Total red flag. I contacted support three times, and all I got were generic, copy-paste replies with no real solution or refund. They completely ignore the actual issue. On top of that, my customers received SMS messages in the wrong language, while emails in the same flow worked perfectly. The SMS part is clearly broken or misconfigured, but I got charged anyway, even for messages that were never delivered (status: pending). This app is not transparent, support is useless, and billing is shady. Until they fix this, I strongly recommend avoiding it.
Thank you for your feedback, and we're sorry for the inconvenience you experienced. After reviewing, we found the SMS charges and language settings were due to the flow's configuration, not a technical issue. We’ve since worked together to update the setup to better match your needs. We’re glad the issue is now resolved, and we're here if you need anything else.
