TrulyHonest review for Yotpo: Email Marketing & SMS
July 10, 2025
They offer no help and keep you hanging when it's actually impossible to arrange the installation. I've been working on this for over a week, installing everything necessary and making changes in my Shopify store, only to be told that SMS Bump is working, even though I see nothing has come in. I've tested it several times myself, asked several people to test it for me, and received nothing at all. Even when I tell them all, I keep getting disconnected, either with someone who has nothing to do with it, or with the same person who's supposedly the higher-up (who disconnects themselves) from the service. I don't know what kind of higher-up is, but I wouldn't wish this problem on anyone else. They're only interested in good results; they don't really care about anything else.
Thank you for sharing your experience, and we're genuinely sorry for the frustration you've faced. It looks like we haven’t been able to verify your account yet due to some missing business details, which is limiting functionality. We’ve already reached out and would love to help you get everything sorted. Our support team is available 24/7 and ready whenever you are, we’re here to make this right.
