YSMS ‑ SMS Marketing
Create and manage your SMS marketing campaigns and automations
Rating
4.3
feedback
49
chart
#834
All reviews
Rating Breakdown
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Oct. 18, 2024
Great app with great support! Totally free and even better that most of the others... they only charge you for the SMS you sent. All the app itself is free, which is perfect since it works very well!
Oct. 2, 2024
I’ve been working with the team at YSMS to set up an automation system, and I have to say, their customer service has been exceptional! The staff has been super friendly, patient, and always ready to answer any questions I had. They made the entire process smooth and hassle-free, and I really appreciate their dedication to making sure everything was set up perfectly. Highly recommend YSMS for anyone looking for reliable and professional service!
Aug. 16, 2024
The best sms app. Excellent customer services. I used for years and it can be better! Thank you
Aug. 15, 2024
I just downloaded the app and purchased non-refundable credits. Upon sending my first sms, to myself as a test to see what my customers will receive, I was given a blocked notice stating my store is spam and I am blocked from using their services. Annoyed to say the least.
Aug. 9, 2024
App is very bad, very buggy. I have order checkout recover enabled and it keeps sending smses to people that already ordered. It is simply unbelievable how bad it is. Clients call us saying that they ordered and they are very angry as they get smses that they did not order. Support is very bad and unresponsive.
We're sorry to hear about your recent experience with our support team. Your satisfaction is our top priority, and we will be reviewing your case to understand how we can improve. Please reach out again to [email protected] so that we can assist you further and help clarify the situation.
June 6, 2024
He probado varias apss de SMS y esta sin duda es la mejor de todas, un servicio excelente, super facil de usar y muy rentable. 100% recomendado
May 21, 2024
I have been using the SMS service from this platform and I am very satisfied with the results. The texts are sent quickly and effectively, which has helped me maintain smooth communication with my customers. Additionally, the support team is very attentive and resolved any issues that arose efficiently. I recommend this service to any business needing a reliable and effective solution for sending text messages.
Using app
About 1 year
Total reviews
1
Average rating
5.0
April 2, 2024
I just downloaded this app, it is super easy to use but I can barely type anything in my message without it costing $90. Might stop using this because of how much they are charging to send a message.
We're glad to hear that you found it super easy to use. However, it's sad to hear that you found the app pricey. We aim to keep our prices competitive across most territories so this seems strange and worth investigating. If you reach out to us via chat or email at [email protected] our support team will be more than happy to assist you
March 29, 2024
Great app, with lots of great features and 5-star customer service always available. Thank you!
Dec. 19, 2023
I tried several other SMS apps before, and they were mostly a disaster. I tried again with YSMS and what a breath of fresh air. First of all, it worked straight out of the box. Secondly, it’s intuitive and easy to setup and personalise. And if you need any help, support on live chat is great. They always respond quickly, usually within a few minutes and they’re very helpful. So far, I’m very happy with the app and can highly recommend it.
Nov. 7, 2023
Un’ottima applicazione per l’invio di sms marketing, Da ormai diverse settimane stiamo utilizzando il servizio che risulta impeccabile! L’applicazione è molto semplice e la configurazione veloce, team e supporto estremamente disponibile ed efficiente. Consigliata
Oct. 14, 2023
FINALLY A APP THAT WORKS!!!!! FINALLY!!!! i only dont give 5 stars because miss DISCOUNT generator. and more rules/flows.
Thank you for your review. We're actively working on this and will keep you updated as soon as those new features are released. **Update:** The discount generator is now live! You can now create customer-specific discount codes on the fly within your automations.
Sept. 22, 2023
Thank you for your review, can you please be more specific so we can improve our app to better fit your needs?
July 21, 2023
My store have been using this for a few years now. Unfortunately, it is not as robust as some of the other apps in the Shopify App Store. This app does not accurately sync with your Shopify store's contact list. So emails or SMS messages does not reach not to everyone on your (yes) list. Don't waste your time trying to upload a CSV to update the contact list. Customer service will decline your csv list.
We appreciate you taking the time to share your feedback and we are genuinely sorry to hear that you have encountered difficulties with our application. We understand how essential it is to have your contacts accurately synced for effective marketing communication. However, it seems there could be a bit of confusion about what our app offers. We specialise in providing an SMS service and we don't offer any email functionality in our app. Additionally, please note that we don't currently offer a CSV upload feature. If you found difficulties with this, we'd love to understand more about what led to this belief and provide necessary clarifications or explore ways we can improve our service for you. We value your insights and would be really eager to connect with you directly to resolve your issues and ensure your satisfaction with our service. You are our top priority and your feedback supports us in striving to continually improve our product. Please feel free to reach us at [email protected] to further discuss or clarify any issues or specifications. Thank you for your understanding and for helping us improve our services. We look forward to rectifying your experience with our application.
June 16, 2022
assistenza molto cortese e super disponibile. Il servizio live chat è impeccabile. ti rispondeno dopo pochissimi secondi. l'app è molto intuitiva ed efficace. la consiglio vivamente