YSMS ‑ SMS Marketing
Recover abandoned carts & boost sales with SMS automation
Rating
4.5
feedback
65
chart
#760
All reviews
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June 26, 2025
Andrea Foletto was very quick to respond and give me step by stem solution for my issue and it was resolved immediately. thank you for great customer service.
May 15, 2025
Ottima app, semplice ed efficace! Abbiamo iniziato a usare YSMS per le nostre campagne SMS e siamo rimasti davvero soddisfatti. L’interfaccia è intuitiva e ci ha permesso di partire subito senza bisogno di lunghe configurazioni. Ottimo anche il supporto clienti: rispondono in modo rapido e sono molto disponibili.
May 6, 2025
Muy satisfecho con Ysms. La plataforma es fácil de usar, intuitiva y ofrece herramientas muy útiles para recuperar carritos, enviar campañas SMS y automatizar el seguimiento con los clientes. Desde que la usamos hemos visto una mejora clara en la conversión. Además, el soporte es rápido y eficaz. ¡Recomendado totalmente para tiendas online que quieren vender más!
April 21, 2025
So far it's been a good app for us. We are just testing to see how our customers respond to the text. Being able to see the ROI is good. We like that there is not app membership needed. We get charged at the time we decide to send out text. This is all quoted to you before hand.
We're glad to hear that the app has been working well for your shop. We'd love to understand what would make your experience with our service even better. Is there anything specific you'd like to see added or improved that would enhance the value for your business? (We'd love to earn that final star!) Reach us anytime in chat or at [email protected].
April 18, 2025
I'm not sure what's happening with this app, but my campaign from earlier this week never reached our subscribers despite that app claiming it did. Now there's a "USA Deliveries Temporarily suspended" banner across the top of the Overview page. This is very disappointing as I haven't been able to reach our subscribers with our planned promotion.
Thank you for reaching out. After reviewing the issue together, we identified that the customer you used as a reference to verify the campaign delivery was not included in the selected audience — which explains why they did not receive the message. That said, given the misunderstanding, we issued a full refund for the campaign as a gesture of goodwill. As for the USA deliverability banner, this was a temporary issue caused by external carrier restrictions, which was promptly resolved. We haven't received any further feedback from you via email since the analysis was completed, but please know we're still here and happy to support you — either by email or through our live chat.
May 23, 2025
So far so good! I have only used it twice and it's easy for someone who isn't super techie. Also, their customer service is FAST & excellent! I'm excited to continue using it! Editing 5/23/25 to add: You can't go wrong with this app. If there is an issue they fix it FAST! The support is TOP NOTCH! Shopify could learn something about support from these guys!! THANK YOU!
April 2, 2025
Good service from the developer. Responded quickly to my support request and has nice features.
March 17, 2025
Staff here are absolutely amazing and very prompt at answering any queries. Really appreciate all their help, fantastic service, cannot recommend enough!
Feb. 14, 2025
Simple and functional design. Very straightforward and the Support team is always available, requests are processed very fast. Recommended.
Dec. 19, 2024
Very very very great sms solution, the best i have seen. The sms-service is instant. Plus it reacts to setting up flows per country separate in their own language. It works very great! Or customer service. Great app. Even greater service! I genuinely recommend
Nov. 28, 2024
I’ve been in the business for years and have tried countless SMS marketing apps, but this one truly stands out. The app itself is packed with features, easy to use, and offers great value for the price. However, what really makes the difference is the incredible team behind it. Their support and guidance have been exceptional—they go above and beyond to ensure everything runs smoothly. They’re not only knowledgeable but also genuinely kind and approachable, which is rare to find. Highly recommend this app for anyone serious about SMS marketing!
Oct. 18, 2024
Great app with great support! Totally free and even better that most of the others... they only charge you for the SMS you sent. All the app itself is free, which is perfect since it works very well!
Oct. 2, 2024
I’ve been working with the team at YSMS to set up an automation system, and I have to say, their customer service has been exceptional! The staff has been super friendly, patient, and always ready to answer any questions I had. They made the entire process smooth and hassle-free, and I really appreciate their dedication to making sure everything was set up perfectly. Highly recommend YSMS for anyone looking for reliable and professional service!
Aug. 16, 2024
The best sms app. Excellent customer services. I used for years and it can be better! Thank you
Aug. 15, 2024
I just downloaded the app and purchased non-refundable credits. Upon sending my first sms, to myself as a test to see what my customers will receive, I was given a blocked notice stating my store is spam and I am blocked from using their services. Annoyed to say the least.
We have filters to monitor SPAM situations, this is necessary to avoid unpleasant situations. The message says you can contact us if you think it is not correct, we will analyze the situation and we would have unblocked you. The credits are refundable, you can contact us