YSMS ‑ SMS Marketing
YSMS SMS Marketing - Automated Campaigns & Cart Recovery
Rating
4.5
feedback
60
chart
#998
All reviews
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April 18, 2025
I'm not sure what's happening with this app, but my campaign from earlier this week never reached our subscribers despite that app claiming it did. Now there's a "USA Deliveries Temporarily suspended" banner across the top of the Overview page. This is very disappointing as I haven't been able to reach our subscribers with our planned promotion.
Thank you for reaching out. After reviewing the issue together, we identified that the customer you used as a reference to verify the campaign delivery was not included in the selected audience — which explains why they did not receive the message. That said, given the misunderstanding, we issued a full refund for the campaign as a gesture of goodwill. As for the USA deliverability banner, this was a temporary issue caused by external carrier restrictions, which was promptly resolved. We haven't received any further feedback from you via email since the analysis was completed, but please know we're still here and happy to support you — either by email or through our live chat.
May 23, 2025
So far so good! I have only used it twice and it's easy for someone who isn't super techie. Also, their customer service is FAST & excellent! I'm excited to continue using it! Editing 5/23/25 to add: You can't go wrong with this app. If there is an issue they fix it FAST! The support is TOP NOTCH! Shopify could learn something about support from these guys!! THANK YOU!
April 2, 2025
Good service from the developer. Responded quickly to my support request and has nice features.
March 17, 2025
Staff here are absolutely amazing and very prompt at answering any queries. Really appreciate all their help, fantastic service, cannot recommend enough!
Feb. 14, 2025
Simple and functional design. Very straightforward and the Support team is always available, requests are processed very fast. Recommended.
Dec. 19, 2024
Very very very great sms solution, the best i have seen. The sms-service is instant. Plus it reacts to setting up flows per country separate in their own language. It works very great! Or customer service. Great app. Even greater service! I genuinely recommend
Nov. 28, 2024
I’ve been in the business for years and have tried countless SMS marketing apps, but this one truly stands out. The app itself is packed with features, easy to use, and offers great value for the price. However, what really makes the difference is the incredible team behind it. Their support and guidance have been exceptional—they go above and beyond to ensure everything runs smoothly. They’re not only knowledgeable but also genuinely kind and approachable, which is rare to find. Highly recommend this app for anyone serious about SMS marketing!
Oct. 18, 2024
Great app with great support! Totally free and even better that most of the others... they only charge you for the SMS you sent. All the app itself is free, which is perfect since it works very well!
Oct. 2, 2024
I’ve been working with the team at YSMS to set up an automation system, and I have to say, their customer service has been exceptional! The staff has been super friendly, patient, and always ready to answer any questions I had. They made the entire process smooth and hassle-free, and I really appreciate their dedication to making sure everything was set up perfectly. Highly recommend YSMS for anyone looking for reliable and professional service!
Aug. 16, 2024
The best sms app. Excellent customer services. I used for years and it can be better! Thank you
Aug. 15, 2024
I just downloaded the app and purchased non-refundable credits. Upon sending my first sms, to myself as a test to see what my customers will receive, I was given a blocked notice stating my store is spam and I am blocked from using their services. Annoyed to say the least.
We have filters to monitor SPAM situations, this is necessary to avoid unpleasant situations. The message says you can contact us if you think it is not correct, we will analyze the situation and we would have unblocked you. The credits are refundable, you can contact us
Aug. 9, 2024
App is very bad, very buggy. I have order checkout recover enabled and it keeps sending smses to people that already ordered. It is simply unbelievable how bad it is. Clients call us saying that they ordered and they are very angry as they get smses that they did not order. Support is very bad and unresponsive.
We're sorry to hear about your recent experience with our support team. Your satisfaction is our top priority, and we will be reviewing your case to understand how we can improve. Please reach out again to [email protected] so that we can assist you further and help clarify the situation.
June 6, 2024
He probado varias apss de SMS y esta sin duda es la mejor de todas, un servicio excelente, super facil de usar y muy rentable. 100% recomendado
May 21, 2024
I have been using the SMS service from this platform and I am very satisfied with the results. The texts are sent quickly and effectively, which has helped me maintain smooth communication with my customers. Additionally, the support team is very attentive and resolved any issues that arose efficiently. I recommend this service to any business needing a reliable and effective solution for sending text messages.
Using app
About 1 year
Total reviews
2
Average rating
4.0
April 2, 2024
I just downloaded this app, it is super easy to use but I can barely type anything in my message without it costing $90. Might stop using this because of how much they are charging to send a message.
We're glad to hear that you found it super easy to use. However, it's sad to hear that you found the app pricey. We aim to keep our prices competitive across most territories so this seems strange and worth investigating. If you reach out to us via chat or email at [email protected] our support team will be more than happy to assist you