Rating
5.0
feedback
8
chart
#1,883
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
38%
-
Less than a day
12%
-
Less than a month
0%
-
Less than a year
38%
-
More than a year
0%
Reviews Summary
YUMA has received glowing reviews from users, with a consistent 5-star rating. Users praise the incredible AI Agent onboarding provided by the app, which has led to a significant 35% automated resolution rate in less than 6 months. The support offered by YUMA is highlighted as fantastic, fostering a collaborative relationship with users and aligning with their customer service goals to help them exceed their targets. Additionally, users appreciate the time-saving capabilities of YUMA, noting it as the best AI customer service tool available and superior to other AI tools like Gladly and Gorgias AI.
Highlights
Review RSS Feed
All reviews
March 20, 2026
We've been consistently impressed with Yuma. The danger with using AI for CX is always hallucinations. Their approach of building bots for specific use cases and limiting the amount of knowledge the AI can ingest for any given situation has driven unbelievably high accuracy. Some of our bots are consistently hitting 98% quality, which I've never seen another AI tool deliver. CSAT results are the same as our full team, at 4.7+. Their support team is remarkable. Any and all requests or features we've asked for have been built and set up in weeks. The team is very communicative and very easy to reach via Slack and/or email. They are proactive, often bringing suggestions to our team on how to improve our customer experience. Run, don't walk towards working with them!
March 20, 2026
Thanks to Yuma, we are closing 30% of our tickets without any human interaction, with 70% to 80% of customers satisfied. It also allowed us to create advance auto pilots in order to make automatic changes in Shopify. It is saving us time daily and we are very happy with the results so far.
March 19, 2026
Yuma has helped us significantly during periods of extremely high demand, providing great support for our customers and streamlining service at times when a quick response is crucial. Additionally, the attention from Nour, coordinating calls to clear up doubts and add new processes, is always excellent and super attentive. We are very happy with Yuma!
March 19, 2026
The support team is outstanding — very responsive and always attentive to our needs. Special shoutout to Nour, who is always going above and beyond to make sure everything runs smoothly. They genuinely take our recommendations into account and implement them. They have a real continuous improvement mindset, which is highly appreciated. In terms of performance, with proper setup and time investment, you can realistically aim for 50% full automation and 60-70% partial automation, with a very solid quality level. On top of email responses, Yuma also handles ancillary tasks like retrieving data from external documents (Google Sheets, etc.) and modifying orders, which adds a lot of value.
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