Rating
5.0
feedback
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#2,022
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Reviews Summary
Yuma AI is an AI-powered customer support automation app for E-commerce merchants, offering faster responses, consistent quality, and improved customer satisfaction. The app provides AI agents that handle customer support tickets by understanding intent, fetching order details, updating shipping information, issuing refunds, and more. It integrates directly with existing help desks, responds in natural language, involves human agents when necessary, and learns from past interactions. Yuma AI connects seamlessly with Shopify stores and other software to perform actions similar to those of regular support agents.
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Feb. 11, 2026
YUMA has provided an incredible AI Agent onboarding, getting us to 35% automated resolutions in less than 6 months. Their support is fantastic, really cultivating a collaborative relationship, aligned with our customer service goals and helping us to smash our targets!
Feb. 11, 2026
Yuma is the best AI customer service tool around. It has saved our team so much time and the capabilities are amazing. Way better than any other AI tool which we tested. These include Gladly, Gorgias AI, etc.
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