OC Meta Pixel Facebook Pixels
Orichi Facebook Pixel, Tiktok Pixel, Meta Pixel
Rating
4.8
feedback
74
chart
#248
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
27%
-
Less than a month
28%
-
Less than a year
28%
-
More than a year
8%
Reviews Summary
The reviews for this Shopify App are quite polarized, with a mix of extremely negative and overwhelmingly positive feedback. On the negative side, one user felt cheated by the app, experiencing issues with subscriptions, incorrect data recording, unprofessional customer support, and time zone differences causing delays in resolving problems. The user expressed frustration with the lack of effective communication and support, leading to potential financial losses during a critical period for e-commerce. However, on the positive side, many users praised the app for its excellent customer service, quick and efficient technical support, ease of installation, and seamless integration with Facebook Pixel. Users highlighted the app's ability to resolve technical issues, improve event tracking, and provide personalized assistance in setting up and optimizing the app for their specific needs.
Highlights
Review RSS Feed
All reviews
Dec. 7, 2025
The app is really good and the customer service is outstanding!!
Thanks so much — we really appreciate your kind words! 🙏 We’re glad the app is working well for you and that our support stood out. If you ever need anything else or want help optimizing, just give us a shout — we’re here for you! 😊
Nov. 30, 2025
EDIT 11/29 POST RESPONSE FROM ORICIHI: Anyone lucky enough to read this message will not regret it. I would like to point out that no refund was made. At the time, I was on a trial period, so I would have paid (even a high price!), so there was no refund. I also pointed this out separately, so I don't understand why it was taken into consideration in the response. So, from this alone, it is clear that they don't know what they are talking about or how to deal with customers. Unfortunately, I am no longer your customer, as I have felt cheated several times. The basic video they sent me makes no sense and proves nothing. I asked them one thing and they replied with another. PRE: I feel cheated Downloading this app was my downfall. Unfortunately, I trusted the positive reviews, but if you think about it, no one really bothers writing positive reviews. Most of the time, reviews are written by people who’ve had serious problems, so they’re negative. This is one of those. Stay away. Data not tracked correctly, non-existent customer service (they respond after 7 hours and never when you need them), for a simple configuration job they took about 3 days without ever completely resolving it and showing the correct time zone in the data (other apps do it immediately, it's just a basic configuration). The only response they give is “our team is working for you, you have to be patient.” Bot-like responses, always identical, that don't let you know if they're reading your follow-up questions. A service to stay away from, it only caused me problems during Black Friday week. Not up to standard for me.
[We hope Shopify and other merchants reading this understand the context of this situation] [Last update] [We cannot issue a refund for this store because you have not made any payment] Thank you for sharing your experience. We’re truly sorry that our app and our support did not meet your expectations during such an important period. We understand how stressful tracking issues can be, and we take your feedback seriously. We’ve already: - explained all your questions clearly - provided a screen-recorded video to demonstrate everything - made sure that your pixel is tracking properly and safely We also issued you a full refund right away because we never want merchants to pay for something they don’t feel confident using. Just to note: - If our app were actually unreliable or fraudulent, we don’t think you would still be using it today. - After carefully explaining and addressing all your requests, asking us to pay $1,000 for waiting less than 24 hours over a weekend is truly beyond the scope of our service. We hope you can understand this context. We hope Shopify and other merchants reading this understand the context of this situation. — The Orichi Facebook Pixel team.
Nov. 13, 2025
I was experiencing technical issues with our facebook pixel (Specifically server side event_source_url parameter being blocked). The official Shopify Facebook and Instagram app wasn't working correctly and it was nearly impossible to get someone from Shopify to look at it. We spent weeks trying to get it fixed only to get the runaround from both Meta and Shopify both pointing fingers at each other. The Shopify AI assistant Sidekick recommended going with a 3rd party app. I downloaded this app and got technical assistance right away from their support. I was able to quickly connect it and disconnect the facebook/instagram app (to avoid duplicate events). It's working great now and the server side issue is fixed.
Thanks so much for the detailed feedback — I’m really glad our team could jump in and get that server-side issue fixed for you! 🙏 Great call disconnecting the Facebook/Instagram app to avoid duplicate events — if you want, we can help review your event setup or optimize deduplication to make sure everything stays clean. 🚀 If anything else pops up, just send us a message — we’ve got your back. 👍
Nov. 11, 2025
Excelente servicio, soporte, mis campañas ahora funcioan mejor, mejroes resultados
Thank you so much for your review! 🙌 We’re really happy to hear that our service and support helped improve your campaigns and results. If you ever need anything else, we’re always here to help! 😊
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