OC Meta Pixel Facebook Pixels
Orichi Facebook Pixel, Tiktok Pixel, Meta Pixel
Rating
4.8
feedback
75
chart
#299
All reviews
Review RSS Feed
Nov. 30, 2025
EDIT 11/29 POST RESPONSE FROM ORICIHI: Anyone lucky enough to read this message will not regret it. I would like to point out that no refund was made. At the time, I was on a trial period, so I would have paid (even a high price!), so there was no refund. I also pointed this out separately, so I don't understand why it was taken into consideration in the response. So, from this alone, it is clear that they don't know what they are talking about or how to deal with customers. Unfortunately, I am no longer your customer, as I have felt cheated several times. The basic video they sent me makes no sense and proves nothing. I asked them one thing and they replied with another. PRE: I feel cheated Downloading this app was my downfall. Unfortunately, I trusted the positive reviews, but if you think about it, no one really bothers writing positive reviews. Most of the time, reviews are written by people who’ve had serious problems, so they’re negative. This is one of those. Stay away. Data not tracked correctly, non-existent customer service (they respond after 7 hours and never when you need them), for a simple configuration job they took about 3 days without ever completely resolving it and showing the correct time zone in the data (other apps do it immediately, it's just a basic configuration). The only response they give is “our team is working for you, you have to be patient.” Bot-like responses, always identical, that don't let you know if they're reading your follow-up questions. A service to stay away from, it only caused me problems during Black Friday week. Not up to standard for me.
[We hope Shopify and other merchants reading this understand the context of this situation] [Last update] [We cannot issue a refund for this store because you have not made any payment] Thank you for sharing your experience. We’re truly sorry that our app and our support did not meet your expectations during such an important period. We understand how stressful tracking issues can be, and we take your feedback seriously. We’ve already: - explained all your questions clearly - provided a screen-recorded video to demonstrate everything - made sure that your pixel is tracking properly and safely We also issued you a full refund right away because we never want merchants to pay for something they don’t feel confident using. Just to note: - If our app were actually unreliable or fraudulent, we don’t think you would still be using it today. - After carefully explaining and addressing all your requests, asking us to pay $1,000 for waiting less than 24 hours over a weekend is truly beyond the scope of our service. We hope you can understand this context. We hope Shopify and other merchants reading this understand the context of this situation. — The Orichi Facebook Pixel team.
Sept. 20, 2022
They are building Facebook Pixels Conversion API. I've checked their Facebook page and found that 18 people like this and 17 people follow this. I told them "looks like a scam" on chat. They replied "Hope you will find the right application ". I don't recommend this app to anyone.
Thank you for taking the time to chat with us 2 messages and leave your review when you have not experienced the application. In the first message, you greeted us by considering us as a scam from the first minute we met. The second message you laughed at when knowing us from Vietnam :) We believe we can't be a scam if there are more than 5000 customers that we have served. Thanks - pabung.com
Aug. 23, 2022
App is not free! SCAM I was hoping for straight forward solution. One that is not packed with code that slows down my shop.. It could be a bit more transparent with the pricing options - then I would give it a shot.
Dear store owner, Thank you very much for leaving us this feedback. This is Peter, the Customer Success Manager at the Orichi team. I am sorry to hear that your issue. We can assure you that our app does not slow down your website. Our support team has reached out to you to support us so that we can find out the reason. Please check and reply to us. We apologize for the trouble this may have caused you. Look forward to hearing from you back Regards, Peter - the Orichi Team