chiclara review for Zalify Pixels, Popups & Emails

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your dissatisfaction with our customer service. We appreciate your kind words about our app and understand that timely and effective support is equally important. As a small team, we're currently managing a high volume of inquiries, with only two dedicated customer support members addressing over 100 customer questions daily. We strive to provide prompt and thorough assistance, but at times, our response rate might not be as quick as we or our customers would like. This is not an excuse but an explanation of our current limitations. We are committed to improving our response time and the quality of our support. We're actively exploring solutions to enhance our customer service efficiency without compromising on the quality of support. We hope that your questions were answered. If there's anything unresolved or any other way we can assist you, please don't hesitate to reach out. Your feedback is invaluable to us, and we're dedicated to making your experience with our app as positive as possible. Thank you for your understanding, and we wish you a wonderful day.