Diaita Foods review for Zapier: Workflow Automation

Jan. 15, 2025

As a long-time Zapier user (over 5 years), I expected better from a company I’ve trusted for automating critical business processes. Unfortunately, my recent experience has been extremely disappointing and has left me with no choice but to stop using their service. First, Zapier’s renewal practices are poorly designed, especially for a product costing over $1,000 per year. They send only one email notification about the upcoming renewal a month in advance. I attempted to downgrade my plan a month before renewal but encountered issues on their platform that prevented me from doing so. When the subscription renewed, I contacted their support team on the same day to request a downgrade, as no services had yet been used. Shockingly, they refused my request, citing inflexible policies that completely disregard customer satisfaction or fairness. Adding insult to injury, the customer service agent I dealt with was rude and dismissive, which was incredibly frustrating and unprofessional. Zapier has shown they do not value their long-term customers, and I can no longer recommend their service to other business owners. I’ve now stopped using Zapier entirely and will no longer recommend it to my clients. If you’re considering using Zapier for your Shopify store, I’d strongly advise you to carefully review their renewal and cancellation policies before committing. Their inflexibility and poor customer service make them difficult to trust for businesses that rely on transparent and customer-focused practices. I will be following up with a complaint to Shopify as I am not sure their "no refund" policy is in compliance with the app marketplace.