Zendesk
Omnichannel customer service and engagement platform
Rating
3.0
feedback
160
chart
#2,934
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
2%
-
Less than a month
10%
-
Less than a year
35%
-
More than a year
47%
Reviews Summary
Zendesk has received mostly negative reviews from users. Common complaints include the outdated and unfriendly user interface, lack of tutorials for setup, poor call quality with significant lag, difficulty in sending SMS to customers, and the absence of a mobile app for answering calls. Users have also expressed frustration with the customer service, citing slow responses, unhelpful support, and difficulties in canceling subscriptions. Some users have reported being charged for features they didn't use or want, as well as encountering issues with billing and refunds. Overall, the app seems to have left many users disappointed and seeking alternatives.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 24, 2024
Do NOT use zendesk for website chat, sms and phone. The software interface is not user friendly and looks like it was designed 10 years ago and never updated. We spent multiple hours trying to get it setup as there was very little help/tutorials available. Voip calls have significant lag when answering the call and overall call quality is very low. You cannot send an sms to customers in any simple way. There is no mobile app for answering calls so EVERY phone call must be answered at your desktop. When I requested cancelling today they screenshot the contract saying I have to give them 30 days so will bill me for another month. Ironically their website support is slow to respond. We have changed over to Coax app. So much better for about the same cost.
Oct. 10, 2024
Tínhamos as informações disponibilizadas do contexto do pedido do cliente sem custo algum, que desapareceram a partir de uma atualização e quando solicitamos novamente ele é cobrado pelo Shopfy. É um absurdo isso. A zendesk deveria continuar a nos disponibilizar as informações básicas do pedido do cliente.
Sept. 22, 2024
I installed it to find dead ends to onboarding, and a reluctant support culture that is evident. There's also a superiority complex, "we're the best!" when it is not. I deleted it after an afternoon of research and trying. Hope you have better luck than I did!
Aug. 25, 2024
If you are a Shopify store owner, I would recommend giving Zendesk a try. It is a free app to install and use for 14 days, so you can see for yourself if it is a good fit for your store.
June 25, 2024
Zendesk claims to provide the "world's best" ticket management system, but it undeniably has the worst customer service in the world. How ironic is that! To all those concerned about this: Do Not Use This App！ ¡No uses esta aplicación! ¡N'utilisez pas cette application! ¡Verwenden Sie diese App nicht! 请勿使用此应用！ このアプリを使用しないでください！ 이 앱을 사용하지 마세요! ¡Non utilizzare questa app! ¡Não use este aplicativo! ¡Не используйте это приложение! لا تستخدم هذا التطبيق!
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