Zendesk
Omnichannel customer service and engagement platform
Rating
2.9
feedback
161
chart
#3,012
All reviews
Rating Breakdown
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March 31, 2022
Answering tickets has become much more seamless since using the Shopify integration. 80% of the information needed about an order/customer is right at our fingertips. If I could make any suggestion that would change this review to a 5-star review would be to add the timeline notes to the sidebar. Our reps utilize the timeline notes for any and all edits to an order.
Thank you for your review. I've captured your feedback regarding the visibility of timeline notes for consideration in future updates. Aside from timeline notes, are there any other fields which make up the 20% of information needed which is not available today?
March 30, 2022
The App is very useful and its working well. It will save you some time to get the customers data regarding to the ticket inside Zendesk. I like it!
March 29, 2022
We love using the Shopify integration, it's great for finding quick details on a customer's order while solving tickets.
March 28, 2022
Very useful app integration! Allows agents to easily connect customer questions with order specifics. It would be nice to have more detail without having to log in to Shopify though.
March 24, 2022
The Zendesk and Shopify integration is a great tool for our Customer support team!!!! We are easily able to locate customer details and orders while we are working on a ticket rather than going back from one web page to the other. This is just one of the many ways we use this app!
March 24, 2022
The Shopify/Zendesk is an integral part of our business, we use it to have surface-level visibility into customer order history and details as well as customer notes while doing sales and support. The app largely eliminates the need for an entire additional window. The reason I can only give 4/5 stars is that there are a few features I'd still love to see, that could truly let our team work solely through the Zendesk interface: 1. If we could place orders within the side-bar app 2. if we could connect ticket numbers with the SKUs in an order created from that customer interaction.
Thank you for your review. I've captured your feedback regarding the creating orders and connecting tickets to orders for consideration in future updates.
March 24, 2022
Shopify's integration with Zendesk is truly helpful in assisting our team with customer inquiries. The integration with both apps helps us provide quicker and more efficient service.
March 22, 2022
En términos generales es buena, pero como todo en la vida, debe estar en mejora continua para satisfacer las necesidades del mercado cambiante.
March 22, 2022
We have been using the Shopify integration with Zendesk for over a year. It has helped increase the speed with answering tickets by providing some of the basic information that may be needed. With that said, it is missing some other features that would make a huge difference. Due to the way our company is setup, we have to have 3 different Shopify widgets on our Zendesk account. This is a real slow down and takes up a lot of space within our tickets. It would be great if we could have a drop down to switch between different stores we own. It would also be beneficial to have some quick link buttons to add information to a ticket without having to copy and paste everything. Maybe look and see what ChannelReply is doing and see if there is a way to integrate some of that into the app. Overall a good app, just feels dated and needs more updates.
March 16, 2022
It's a wonderful seamless integration. I do wish there were more actions that could be taken without having to first go to Shopify.
July 20, 2020
Good to see some developer responses. App works as expected and saves us a lot of time. Unfortunately it matches the order based on the primary email address in Zendesk, which oftentimes is different. It would be good if it also matched by secondary email addresses and/or Shopify order number set in Zendesk.
Thanks for your review! We're making some major updates to the integration at the moment including how we match orders to customers in the app, using the phone number or some other account attributes. Would you be interested in joining the Early Access Program for the updated integration? Sign up here: http://goto.zendesk.com/shopify David
June 14, 2020
If you like me couldn't figure out why it's not showing the order information in your Zendesk, you have to click the *************** "Apps" button in the top right corner.
Thanks for your review and tips on how to use the app!
March 16, 2017
Great integration with Shopify to have control with the costumers. Also the chat of zopim works great with our site www.mayoreototal.mx
March 13, 2017
Integration with Shopify was a breeze, and it's been really useful to have Shopify data within our Zendesk portal. However, sometimes the Zendesk UI is a bit difficult to navigate and find what I'm looking for.
March 13, 2017
With this integration, we're able to swiftly pull up customer information & order details. This keeps our team focusing on customer interactions rather than tracking down orders. Thumbs up!
March 11, 2017
Not a bad product. Needs a few more features from a support perspective. Integration is easy and works well. But it needs to support more than one shopify store.
March 10, 2017
Works pretty seamlessly. Imports sufficient data, and our customer service reps seem happy!
March 10, 2017
Does everything it needs to. Could improve in some areas e.g. user friendliness, the ability to reply to a different email address etc.. but overall a very handy tool that has made life very easy.
March 9, 2017
Zendesk is best thing out there for customer service. I have used SalesForce extensively but find that Zendesk provides all the tools specific for addressing customer concerns. The email formatting and automation can be improved.
March 9, 2017
This app has been wonderful. It's easy to setup, use, and train new customer support agents, this is huge! This shortcut has reduced our overall time and increased customer satisfaction!