Zendesk
Omnichannel customer service and engagement platform
Rating
3.1
feedback
158
chart
#3,175
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
1%
-
Less than a month
10%
-
Less than a year
35%
-
More than a year
47%
Reviews Summary
Zendesk has received mixed reviews from users. Positive aspects include the free trial period for Shopify store owners to test the app's compatibility with their store. However, negative themes include poor customer service, difficulties in setup and onboarding, issues with billing, and unresponsiveness from support staff. Users have expressed frustration with the lack of assistance in choosing the right plan, incorrect setup leading to wasted payments, and long wait times and unhelpful interactions with customer support representatives. Some users have recommended alternative customer service apps like Gorgias for a better experience.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 22, 2024
I installed it to find dead ends to onboarding, and a reluctant support culture that is evident. There's also a superiority complex, "we're the best!" when it is not. I deleted it after an afternoon of research and trying. Hope you have better luck than I did!
Aug. 25, 2024
If you are a Shopify store owner, I would recommend giving Zendesk a try. It is a free app to install and use for 14 days, so you can see for yourself if it is a good fit for your store.
June 25, 2024
Zendesk claims to provide the "world's best" ticket management system, but it undeniably has the worst customer service in the world. How ironic is that! To all those concerned about this: Do Not Use This App！ ¡No uses esta aplicación! ¡N'utilisez pas cette application! ¡Verwenden Sie diese App nicht! 请勿使用此应用！ このアプリを使用しないでください！ 이 앱을 사용하지 마세요! ¡Non utilizzare questa app! ¡Não use este aplicativo! ¡Не используйте это приложение! لا تستخدم هذا التطبيق!
Nov. 6, 2023
The worst plugin I have ever used. I was really hopeful about Zendesk but left bitterly disappointed. The set up process is horrendous and extremely confusing. ZERO customer service when trying to reach out for help, instead you just speak to a useless robot who is no help. Do not waste hours of your time with Zendesk. After spending hours I am a no further forward and very frustrated. They tried to charge my credit card over £8,000 for an annual fee, luckily for me it got flagged by my bank and wasn't taken.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more