Zendesk AI Agent By Adelante

ADELANTE's AI tool has changed how we run customer service. What stood out from the start is how human the conversations feel. The AI doesn't just answer — it genuinely understands our business: our service policy, our tone of voice, and the internal processes behind each request. Customers get a real answer, in our language, not a generic chatbot script. Beyond replying to inquiries, we also use it to execute actions inside our own systems. That means our human team is freed up to focus only on the complex cases that truly need a person — and the service we deliver overall is far more effective. The level of service from the ADELANTE team itself matches the product: responsive, professional, and genuinely invested in our success. Highly recommended.

We’re a leading online-only women’s fashion retailer in our region, so customer service is a major part of our day-to-day business. Before implementing the bot, our team handled everything manually, but after just **one week, the bot has already reduced our customer service inquiries by at least 50%**, even without our exchanges and returns system integrated yet. What’s especially impressive is how quickly the bot learns our business- it makes around *20 corrections or improvements to its answers every day, by itself!* This means it continuously becomes more accurate and better aligned with our customers’ needs. The support from Adelante has been excellent, with almost hourly communication with a professional, responsive, and personal developer- Tamir- who really understands our needs and is always available to help.

We built our AI customer service agent together with Tamir, and the results have been truly outstanding. The agent handles customer inquiries at an exceptionally high level and is able to resolve many conversations from start to finish without any human intervention. It has significantly improved our response times, reduced the workload on our team, and helped us provide customers with fast, accurate, and consistent service. Beyond the technology itself, working with Tamir has been an excellent experience. He is extremely professional, responsive, service-oriented, and genuinely committed to the success of the project. He took the time to understand our business, our processes, and the way we communicate with our customers, and translated all of that into an AI solution that feels highly tailored to our brand. Tamir is not only a great professional, but also a true team player who goes above and beyond whenever needed. We highly recommend Adelante to any Shopify business looking to improve its customer service through a powerful and well-implemented AI solution.

The system implementation process was smooth, and the service is fast and perfectly tailored to all our needs. The bot feels human and reduced the number of inquiries forwarded to live agents by over 85% within the first month of setup. Highly recommended for any e-commerce site looking to streamline their operations!

It's an AI Agent that doesn't feel like a bot. We sell in a sensitive product category where every word matters. They trained the AI on our specific product language and brand voice and with the specifics that our category requires. It picks up on our nuances in a way customers keep asking "is this an AI or a real person?" It resolves tickets end to end, and customers outside working hours still get real answers instead of a "we'll get back to you" message. When we started we agreed the goal is solving at least 70% of our monthly tickets, right now it covers just over 50% and we have Tamir's promise to keep working and approving until we reach that goal. Honestly, one of the biggest achievements we've had this year.

We've had such a great response from consumers since using Adelante Ai Agent which has significantly improved Trustpilot scores. Very supportive on-boarding process with lots of advice offered to support our existing SOPs. Quick to respond to updates or changes we require.