Zendesk AI Agent By Adelante

It's an AI Agent that doesn't feel like a bot. We sell in a sensitive product category where every word matters. They trained the AI on our specific product language and brand voice and with the specifics that our category requires. It picks up on our nuances in a way customers keep asking "is this an AI or a real person?" It resolves tickets end to end, and customers outside working hours still get real answers instead of a "we'll get back to you" message. When we started we agreed the goal is solving at least 70% of our monthly tickets, right now it covers just over 50% and we have Tamir's promise to keep working and approving until we reach that goal. Honestly, one of the biggest achievements we've had this year.

We've had such a great response from consumers since using Adelante Ai Agent which has significantly improved Trustpilot scores. Very supportive on-boarding process with lots of advice offered to support our existing SOPs. Quick to respond to updates or changes we require.