Shlomit Ofir review for Zendesk AI Agent By Adelante

ADELANTE's AI tool has changed how we run customer service. What stood out from the start is how human the conversations feel. The AI doesn't just answer — it genuinely understands our business: our service policy, our tone of voice, and the internal processes behind each request. Customers get a real answer, in our language, not a generic chatbot script. Beyond replying to inquiries, we also use it to execute actions inside our own systems. That means our human team is freed up to focus only on the complex cases that truly need a person — and the service we deliver overall is far more effective. The level of service from the ADELANTE team itself matches the product: responsive, professional, and genuinely invested in our success. Highly recommended.