Trick Technologies Oy / Catchbox review for Zendesk

Sept. 7, 2014

Works great ! Initially had some problems with the install but once i figured it out its extremely easy and simple integration. Here are some tricks if you are having trouble: 1) The zendesk shopify app is just a link to zendesk. You have to go to your zendesk profile and go to apps and search for shopify to get the real integration. 2) Once there the app description will pretty much tell you what to do, like how to get the api keys from your shopify. This said, there were a few confusing points to take into consideration. a) your shop url is in the form: https//:storename.myshopify.com . Use this format when installing the app b) The order id filed id, is the unique id of the ticket field that you have created in zendesk that will have the order number in it. This can be found by going to the ticket field section, clicking on the new ticket field that you have created. The unique id will then be shown. Its usually like a 6 figure number. Once I got these things settled all worked fine :) !