Florence Scovel review for Zendesk

Dec. 11, 2014

I have been trying to customize the tab for over a month. Everytime I ask for support, I get forwarded to a technical support link that contains language I am not familiar with. The website is http://www.florencescoveljewelry.com/ and the tab is support that appears on the left hand side. For the subject line. I just want it to be a drop-down menu. After spending about an hour on the phone with them, they told me they cannot resolve this and this is shopify's problem. After not resolving my issue, they told me only service team can do this and they charge me extra to help me. I think they do this on purpose so that the customer ends up paying more for an easy fix. I dont have an issue with it but please fix it soon.