Thefowndry 2 review for Zendesk

It's pretty good, almost terrific... my biggest bugbear though is it's sometimes easy to miss updated tickets. The colour of a ticket changes from yellow to red to indicate that's it's been replied to but still 'open'; however if a customer then does respond, the colour doesn't change. So you have to keep going back to check if a new message has been left. This could be solved simply by changing the ticket colour again. Basic but very frustrating.