Wish Wholesale review for Zendesk
Jan. 14, 2021
I really like using Zendesk but there is no way to automatically pull the Order ID or PID/SKUs from the Shopify order to the Zendesk ticket. This makes it difficult for report on issue types (i.e. issues with item) but then have no way to tag the item on Zendesk. Is there another support feature for Shopify that can pull this information automatically?
Developer Reply
Hi Wish Wholesale, Thanks for the feedback and great to hear you like using Zendesk! Are you looking to pull the Order ID into a ticket response or into a ticket field? How are you doing your reporting and analysis? Thanks, David
Developer
Shopify App Store