Tallmenshoes.com review for Zendesk

1 / 5

Sept. 29, 2021

Tried to switch billing from Yearly to Monthly and their site keeps loading then nothing happens. Contacted support before the payment due date and they never got back, just said they will CC finance department. What a joke. Now, they charge my card for yearly and said they cannot renew month to month because the contract started and we will have to wait next year? Really? We tried to update the subscription from your site before the due date but their site doesn't work. So now its our fault. Hmm. We will be looking for another app due to the worst customer support ever.

Using app

4 months

Total reviews

6

Average rating

3.0

Developer Reply

Hi Tallmenshoes.com, Thank you for taking the time to reach out to us and share your feedback. For all billing related enquiries, your Account Executive can assist you further. So that we can continue improving, please feel free to share any feedback regarding your experiences with the Zendesk Shopify App. Regards, Sean

Zendesk for Shopify
Zendesk
3.2 star
157 reviews

Omnichannel customer service and engagement platform

Developer
Shopify App Store