Live Chat by Combidesk
Live chat provides a fast way to connect with customers!
Rating
4.5
feedback
57
chart
#4,228
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
5%
-
Less than a month
4%
-
Less than a year
44%
-
More than a year
42%
Reviews Summary
The reviews for this Shopify app are quite mixed. On the positive side, many users appreciate the functionality of the app in terms of increasing conversions, connecting with customers, and providing real-time support. Users also like the analytics features that allow them to track customer activity on their websites. Additionally, the app is praised for its ease of use, customization options, and good customer service. However, on the negative side, there are complaints about the setup process being confusing and involving multiple platforms like Zendesk, Zopim, and Combidesk. Some users experienced issues with account creation, login difficulties, and lack of support. There were also concerns about unexpected charges and billing issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 16, 2020
I've been using this app since 2017, it has had loads of issues but Combidesk have always dealt with each issue in a timely manner. However, Combidesk has been owned & operated by Zendesk & ZopIM... :( Since then I've been having nothing but issue after issue, this morning I couldn't even login to my admin. The chat box is not appearing via my laptop but is appearing on my phone. Tried to contact support but to no avail. Found Re:amaze and have installed that instead! It costs a little extra but in the long run is worth it! More functionality & great customer support.
Hi Anita, too bad the installation flawed. I'm happy to help with the issue. Saw you found another app. Sorry you had to write this review 😏 Have a great day! Best, Tim - Combidesk
June 8, 2019
I used this app hoping to get conversions. It worked!!! Answering simple questions while customers are shopping helps make the conversion.
Feb. 20, 2019
Great app works very well :) and good value! you can see it in action here: www.completeunityyoga.com
Oct. 12, 2018
I love this app. As the first app to me for my business as a chat it was great. I have advance in my app choice eith other features. The app doesn't upgrade. Thanks
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