
Live Chat by Combidesk
Live chat provides a fast way to connect with customers!
Rating
4.6
feedback
30
chart
#10,699
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the app's functionality in increasing conversions and providing a way to interact with customers in real-time. Users also like the ease of installation and customization options available. Additionally, the app is praised for its analytics features that help businesses understand customer behavior better. However, on the negative side, some users have reported issues with the setup and installation process, confusion regarding ownership between Zendesk and ZopIM, and difficulties in getting timely support when facing problems. There are also complaints about unexpected charges and billing issues, leading to frustration among users.
Highlights
Rating Breakdown
All reviews
Nov. 16, 2020
I've been using this app since 2017, it has had loads of issues but Combidesk have always dealt with each issue in a timely manner. However, Combidesk has been owned & operated by Zendesk & ZopIM... :( Since then I've been having nothing but issue after issue, this morning I couldn't even login to my admin. The chat box is not appearing via my laptop but is appearing on my phone. Tried to contact support but to no avail. Found Re:amaze and have installed that instead! It costs a little extra but in the long run is worth it! More functionality & great customer support.
Hi Anita, too bad the installation flawed. I'm happy to help with the issue. Saw you found another app. Sorry you had to write this review 😏 Have a great day! Best, Tim - Combidesk
June 8, 2019
I used this app hoping to get conversions. It worked!!! Answering simple questions while customers are shopping helps make the conversion.
Feb. 20, 2019
Great app works very well :) and good value! you can see it in action here: www.completeunityyoga.com
Oct. 12, 2018
I love this app. As the first app to me for my business as a chat it was great. I have advance in my app choice eith other features. The app doesn't upgrade. Thanks
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