Live Chat by Combidesk for Shopify

Live Chat by Combidesk

Live chat provides a fast way to connect with customers!

Developer
View on App Store

Rating

4.6

feedback

30

Reviews

chart

#10,699

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    10%
  • Less than a day
    10%
  • Less than a month
    7%
  • Less than a year
    83%
  • More than a year
    80%

Reviews Summary

The reviews for this Shopify app are mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the app's functionality in increasing conversions and providing a way to interact with customers in real-time. Users also like the ease of installation and customization options available. Additionally, the app is praised for its analytics features that help businesses understand customer behavior better. However, on the negative side, some users have reported issues with the setup and installation process, confusion regarding ownership between Zendesk and ZopIM, and difficulties in getting timely support when facing problems. There are also complaints about unexpected charges and billing issues, leading to frustration among users.

Highlights

Mixed feedback with positive and negative aspects highlighted
Functionality in increasing conversions and real-time customer interaction
Ease of installation and customization options
Analytics features for understanding customer behavior
Issues with setup, confusion regarding ownership, and billing problems

Rating Breakdown

  • 5
    163% (49 ratings)
  • 4
    3% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    23% (7 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Nov. 16, 2020

I've been using this app since 2017, it has had loads of issues but Combidesk have always dealt with each issue in a timely manner. However, Combidesk has been owned & operated by Zendesk & ZopIM... :( Since then I've been having nothing but issue after issue, this morning I couldn't even login to my admin. The chat box is not appearing via my laptop but is appearing on my phone. Tried to contact support but to no avail. Found Re:amaze and have installed that instead! It costs a little extra but in the long run is worth it! More functionality & great customer support.

Using app

About 3 years

Total reviews

6

Average rating

2.3

Developer Reply

Hi Anita, too bad the installation flawed. I'm happy to help with the issue. Saw you found another app. Sorry you had to write this review 😏 Have a great day! Best, Tim - Combidesk

5 / 5 Share

June 8, 2019

I used this app hoping to get conversions. It worked!!! Answering simple questions while customers are shopping helps make the conversion.

Store

GO-KOT

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 20, 2019

Great app works very well :) and good value! you can see it in action here: www.completeunityyoga.com

Using app

Over 1 year

Total reviews

8

Average rating

4.9

5 / 5 Share

Oct. 12, 2018

I love this app. As the first app to me for my business as a chat it was great. I have advance in my app choice eith other features. The app doesn't upgrade. Thanks

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 2, 2018

It's a great chat app. We've been using it for years.

Using app

9 months

Total reviews

9

Average rating

5.0

All reviews

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