All reviews

Rating Breakdown

  • 5
    93% (25 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    7% (2 ratings)

Reviews with Text

  • 100% (27)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 8, 2019

I used this app hoping to get conversions. It worked!!! Answering simple questions while customers are shopping helps make the conversion.

Store

GO-KOT

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 20, 2019

Great app works very well :) and good value! you can see it in action here: www.completeunityyoga.com

Using app

Over 1 year

Total reviews

8

Average rating

4.9

5 / 5 Share

Aug. 2, 2018

It's a great chat app. We've been using it for years.

Using app

9 months

Total reviews

9

Average rating

5.0

5 / 5 Share

June 4, 2018

Have been using LiveChat for a while now it's reliable and easy to use. Huge support, and keep up the good work!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 18, 2018

This app has worked well so far. I never realized how many B2B customers would use chat, but we've already had several sales come from initial contact on the chat app! 5 stars!

Using app

4 months

Total reviews

8

Average rating

5.0

5 / 5 Share

March 17, 2018

great app for connecting with customers, it adds professionalism to your store looks, allows customers to leave a message after hours, there is few limitations on the free version, but after all this is a great app, I'd definitely recommend!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 14, 2018

Easy to install and very useful to get in contact with customers. 100% recommended!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 9, 2018

Super simple and works excellent! Very good feature for stores who want to stay connected with potential customers! Good investment!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 2, 2018

Great feature for stores who want to stay connected with potential customers! Well worth the investment!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 23, 2017

A must-have app. I am able to proactively communicate with customers and resolve customer enquiries promptly. I am also able to see pages and what is in the shopping cart so that I can incentivise potential customers to purchase. I highly recommend this app to any store owner.

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 21, 2017

We joined 2 months ago and Zendesk has been fantastic! Very useful for customers and it reduces the number of phone calls. Also increased sales! I would highly recommend this App.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 9, 2017

I have been able to drive conversions on my store and connect with my customers on a much greater level. Software is great, great features. I can even see what they are looking at and what is in their cart!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 7, 2017

Zendesk Chat has been an invaluable app for our Store. Over 70% of our conversions are from customers that have spoken to us prior to purchase on Zendesk Chat. Using Zendesk on your mobile you can carry your store wherever you go! Brilliant!!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 31, 2017

Great app! Very useful! Makes each sale personal!

Using app

About 2 months

Total reviews

3

Average rating

3.7

5 / 5 Share

Oct. 18, 2017

We have been using Zendesk chat this year and has enabled us to win sales we may not have received. By chatting online to our customers, we can advise which products to purchase to suit their needs. This app is great and easy to use. Many thanks from the PVC Safety Signs team.

Using app

8 months

Total reviews

11

Average rating

5.0

5 / 5 Share

Oct. 17, 2017

I have been using this app for the last few months. I can confirm this app is very good for chatting with online customers. Many thanks from the Safety-label team.

Using app

6 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 29, 2017

It was a little confusing to setup because we thought Zendesk was all encompassing but once we got that worked out it was easy to install and is great to use.

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 18, 2017

This is a great program. I love the app and the customizable features of the chat box!

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 5, 2017

Excelent app!! I hardly recommend it. The chat is great, very easy to use and set up. We consider this app essencial for our business to give a better service to our customers, because it help to increase our sales. I have tried other chats, but I prefer Zopim because they have excelent service, you can integrate over multiple websites and it works perfectly. Thank you Zendesk! Good job!

Using app

About 1 year

Total reviews

2

Average rating

3.0

5 / 5 Share

Aug. 29, 2017

We love the product. It is great that our customers can get a hold of us when they have questions. We have found that by answering our customers questions we have increased our sales and have found that our customers are customers for life. The only thing I would like to see is if there is a way to make the actual box that shows up on our store page smaller. Customers know they can click on it to get a hold of us but it does not need to be so big. Maybe there is a way to do it and I just have not figured it out. I also love the analytics I can get from the program. It gives me a lot of data that helps in providing better service to my customers. I would recommend it to anyone wanting to get to know your customers better.

Using app

About 2 months

Total reviews

1

Average rating

5.0