Live Chat by Combidesk

Aug. 29, 2017

We love the product. It is great that our customers can get a hold of us when they have questions. We have found that by answering our customers questions we have increased our sales and have found that our customers are customers for life. The only thing I would like to see is if there is a way to make the actual box that shows up on our store page smaller. Customers know they can click on it to get a hold of us but it does not need to be so big. Maybe there is a way to do it and I just have not figured it out. I also love the analytics I can get from the program. It gives me a lot of data that helps in providing better service to my customers. I would recommend it to anyone wanting to get to know your customers better.

Aug. 4, 2017

Helps us increase our number of prospects and increase our service to our clients!

July 12, 2017

We find this app amazingly good and integrates over multiple websites. Thank you Zendesk!

May 15, 2017

I really enjoy this chat app and have been using it for over a year. I can even use it from my phone and chat with customers. Great interface and good options. I've used the basic free service but upgraded to the paid version because a promo was running. Extra features 4 paid version included file attachment with in chat, multiple chats at once, multiple triggers. I definitely would recommend this chat app.

April 20, 2017

It works fine for our store. It was set up easily and we can see how customers are navigating through our store. It is easy to change the default setting, like the greeting or the offline message. Good App.

March 12, 2017

I have tried every chat program out there, and this is by far the best. I can track the pages my customers visit. This app notifies me every time someone visits my website, which allows me to remain vigilant and improve my sales. I base my advertising on the information this app allows me to gather. I have saved many customers from leaving my site in frustration, when I see they are stuck on a page. I also found that it is the only app which runs parallel to Google Analytics. In other words, when I see that three customers are on my site, I see the same thing on this app. That was not the case with other chat apps. Thank you for making it so easy, and affordable.

Dec. 13, 2016

Install was not good, never fully installed. No support. Very bad experience. Wish I would have checked the reviews before wasting my time.