Zeno AI Landing PageBuilder
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Nowhere in the Shopify listing does it mention that this app needs you to pay to access all the most important things. It's also listed as 'free' in the Shopify app store, not 'free plan available', and the short informercial video says you can create PAGES and that the app is free, but that's not really the case. It's only when you go and look through all the options, that you see 'update' right down at the very end, and that takes you to the 'pricing' page. Alternatively, you can see that on Zeno's website, but it should be spelled out in the Shopify listing as well. In addition to this, when I installed the app in my store, almost everything is blank, and it's not working properly at all. Normally, I would wait a while before posting a review, but this feels a bit dishonest, and it's definitely misleading. I'm hoping the way it shows up on Shopify is simply an error.
Thank you for your feedback. We’re truly sorry for the inconvenience you experienced. Our app is completely free, and all features should be available to you. It appears there may have been an issue during the installation process. We have already reached out to you regarding this situation and would really appreciate it if you could get back to us so we can investigate and resolve the problem. We would be grateful for another opportunity to make this right for you.
Thank you for sharing your feedback. We’ve reached out to you via email to better understand what caused your disappointment with the app but got no response. We noticed that the app is still installed and in use, so we’d really appreciate it if you could get back to us — we’d be happy to assist with any issues or questions you may have.
Ca ne fonctionne pas. et aucuun moyen de contacter l'assistance pour trouver l'origine du problème et sa solution.
We're sorry that you had a negative experience with the app. We reached out to you previously but didn't receive a response. Please note that you can contact our support team in several ways: through the live chat available in the app, by filling out the support form, or via our email at [email protected]. Please describe the issue you've faced while using the app. We will be happy to assist.
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