Rating

4.2

feedback

78

Reviews

chart

#5,002

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    6%
  • Less than a day
    3%
  • Less than a month
    21%
  • Less than a year
    44%
  • More than a year
    26%

Reviews Summary

Zinrelo has received mixed reviews from users. Positive feedback includes praise for the increase in customer retention, customer satisfaction, and revenue, as well as the helpful and responsive customer support team. Users appreciate the customizable options, ease of use, and the ability to incentivize customers effectively. However, negative comments focus on the pricing structure, with some users feeling misled by the 'free' plan and others finding it expensive. Additionally, there are complaints about limitations on customization and integration with Shopify POS for brick-and-mortar stores.

Highlights

Positive feedback on customer retention and satisfaction, revenue increase, and responsive customer support
Pricing structure concerns and perceived lack of transparency on free plan
Customizable options, ease of use, and effective customer incentivization
Limitations on customization and integration with Shopify POS for brick-and-mortar stores

Rating Breakdown

  • 5
    83% (65 ratings)
  • 4
    6% (5 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    8% (6 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

May 22, 2024

Gives 10 points for every dollar so using their settings you are giving away $5 for every $20 spent and you can’t change it on the free plan. What you can do is change the amount you give for rewards but you can’t change the other settings so you could change so $5 for every $100 spent but then a review would only give them $0.50 for example so it just doesn’t make sense and their customer service are terrible. Literally just say not possible on a free plan to everything and take forever to reply.

Using app

--

Total reviews

1

Average rating

1.0

5 / 5 Share

June 17, 2022

Zinrelo has encouraged our customers to sign up, create their account, and frequent our website. We're pleased with how Zinrelo is working.

Using app

7 months

Total reviews

7

Average rating

5.0

5 / 5 Share

March 28, 2022

Zinrelo has done an amazing job as my store's loyalty solution. We have seen an uptick in our customer retention and overall customer satisfaction. We have used Zinrelo to award coupon codes, refer a friend and offer our best customers a first look at rare items. It checks all the boxes for us. While it is one of the more expensive options, I am going to use the age-old expression. You get what you pay for! Nick is our dedicated customer success manager and he is always just an email away. Quick and accurate support every time. I would highly recommend anyone looking for an all-in-one Loyalty Solution look at Zinrelo.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 14, 2022

I love the way their data analysis team comes up with strategies to help us increase our revenue!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

1 / 5 Share

Sept. 30, 2021

Not free. Very disappointing to see them advertising as FREE in the app store, with no pricing information anywhere, but to do anything you have to email for info on paid plans. Uninstalled

Using app

20 minutes

Total reviews

6

Average rating

3.7

All reviews

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