Zoho Books Integration
Streamline Your Business with ESTS Zoho Books App
Rating
3.5
feedback
6
chart
#1,685
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
33%
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Less than a month
17%
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Less than a year
33%
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More than a year
0%
Reviews Summary
The reviews for the ESTS Zoho Books Integration app are mixed, with both positive and negative feedback from users. Positive aspects include the app's operational streamlining, reduction of manual effort, seamless integration with Zoho Books, and exceptional customer support. Users appreciate the team's dedication to resolving issues and willingness to make upgrades to accommodate their processes. However, negative feedback revolves around issues with support responsiveness, ineffective solutions, and delays in resolving issues. Some users felt that the overall experience was a waste of time and money, leading them to seek alternative solutions.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 10, 2025
I have been using this app for a week now. I had different issues with this app from day one. But the team gave us a good support, worked with us for last few days continously and has fixed all issues. Now this has operationally streamlined and helped us reduce manual effort of having to do double entry in Zoho books. With patience and proper communication, you can get things done. Good job!
May 10, 2025
Useless app, make you to only pay, no support, response, never worked for me, struggled to get connected with zoho books past two but never worked. I paid money, shopify should look into such scrap apps who are making us to pay but never provide service. please dont subscribe this app , simply you will burn your money
Hi Nithin and Shobana, Thank you for your feedback, but we’d like to respectfully clarify that your review does not reflect the actual timeline of our communication or our support efforts. 🔹 Support Was Prompt and Within SLA You installed the app on Saturday, May 10, at 12:09 PM, and messaged us at 2:22 PM. We replied in just 27 minutes at 2:49 PM. Unfortunately, by that time, you had already uninstalled the app, so we had no way to assist you further. You reinstalled the app the next day, Sunday, May 11, at 7:31 AM, and contacted us again at 7:49 AM. Even though it was a weekend (our non-working day), we still responded promptly at 8:18 AM, well within our 24-hour SLA for your $3.99 Basic Plan. Once again, the app was uninstalled shortly after, with no reply from your side. 🔹 No Charges Were Made yet Despite your claim that you “paid money,” you were never charged for trail Plan. While the subscription was started briefly, it was cancelled before any billing occurred. Screenshot ( https://snipboard.io/a9HrKx.jpg ) 🔹 You Didn’t Give Us a Chance to Help We take pride in supporting our users quickly and professionally. But in your case, we responded twice — once on a weekend — both times within 30 minutes, and each time the app was uninstalled before we could provide any real assistance. 🔹It’s unfair to label the app as “useless” or “scrap” when no opportunity was given to support or guide you through the setup. The app works for many merchants, and we’re always available to help when given the chance. We hope this explanation helps others understand that your experience does not reflect our usual support standard or billing process. Thank you,
Feb. 18, 2025
This app works as intended. If you do not have sales orders activated in your Zoho Books account, then you still get the invoices. Support has been great and Suraj specifically has been very helpful and is even willing to make upgrades that accommodate the process. Highly recommended.
Aug. 5, 2024
the response times were abysmal. I often had to wait days just to get a basic update on my issues. When they finally did respond, the solutions offered were either ineffective or caused additional problems. the overall experience was a waste of time and money. I ended up having to hire a different company to fix the mess that this company created. I would strongly advise anyone considering their services to look elsewhere.
Dear Customer, Thank you for taking the time to share your positive feedback on our app, Zoho Books Integration, on the Shopify App Store. We are delighted to hear that you found our support helpful and that we could provide you with valuable knowledge. Your satisfaction is our top priority, and we are committed to continuously improving our services. Should you have any further questions or need assistance in the future, please do not hesitate to reach out. Thank you once again for your kind words and support. Best regards, Team ESTS
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