Integrates with Zoho Books

Hi Amoor Atelier, Thank you for your feedback. We sincerely apologize for the disruption this issue caused to your store — we understand how critical stability is for a live production environment. The database connection issue has now been fully resolved. We have implemented fixes and additional safeguards to ensure proper connection handling and to prevent this from recurring. The app is currently running correctly and stable. We truly appreciate you highlighting this, as it helps us continuously improve the reliability of our system. If you would be open to it, we would welcome the opportunity to reconnect and ensure everything is performing as expected on your end. Thank you for your patience and for bringing this to our attention. Thank you

Hi booth23, we’re sorry to hear about your experience. We noticed you only had the app installed for a short time (29 minutes) before posting this review, which may not have been enough to fully set it up. Our team would have been happy to assist you directly and ensure everything works as intended. Please reach out to us at [email protected] and we’ll walk you through the setup step by step. Many customers are successfully using this integration, and we’d love the chance to get things running smoothly for you too. Your feedback is valuable, and we truly want to make this work for you.

Hi Nithin and Shobana, Thank you for your feedback, but we’d like to respectfully clarify that your review does not reflect the actual timeline of our communication or our support efforts. 🔹 Support Was Prompt and Within SLA You installed the app on Saturday, May 10, at 12:09 PM, and messaged us at 2:22 PM. We replied in just 27 minutes at 2:49 PM. Unfortunately, by that time, you had already uninstalled the app, so we had no way to assist you further. You reinstalled the app the next day, Sunday, May 11, at 7:31 AM, and contacted us again at 7:49 AM. Even though it was a weekend (our non-working day), we still responded promptly at 8:18 AM, well within our 24-hour SLA for your $3.99 Basic Plan. Once again, the app was uninstalled shortly after, with no reply from your side. 🔹 No Charges Were Made yet Despite your claim that you “paid money,” you were never charged for trail Plan. While the subscription was started briefly, it was cancelled before any billing occurred. Screenshot ( https://snipboard.io/a9HrKx.jpg ) 🔹 You Didn’t Give Us a Chance to Help We take pride in supporting our users quickly and professionally. But in your case, we responded twice — once on a weekend — both times within 30 minutes, and each time the app was uninstalled before we could provide any real assistance. 🔹It’s unfair to label the app as “useless” or “scrap” when no opportunity was given to support or guide you through the setup. The app works for many merchants, and we’re always available to help when given the chance. We hope this explanation helps others understand that your experience does not reflect our usual support standard or billing process. Thank you,