Umed Mart review for Integrates with Zoho Books
Aug. 5, 2024
the response times were abysmal. I often had to wait days just to get a basic update on my issues. When they finally did respond, the solutions offered were either ineffective or caused additional problems. the overall experience was a waste of time and money. I ended up having to hire a different company to fix the mess that this company created. I would strongly advise anyone considering their services to look elsewhere.
Hi Umed Mart, we’re truly sorry to hear about your negative experience. We noticed that your initial review was very positive, so we’re concerned to see such a drastic change later on. We take all feedback seriously, and while we respect your perspective, we’d like to clarify that many of our customers are satisfied with both our app and our support services. That said, if you experienced delays or unresolved issues, we sincerely apologize. Our support team strives to provide timely and effective assistance, and we’re continuously improving our response process to avoid such cases. Please reach out to us at [email protected] with your details so we can investigate what happened and work on resolving any remaining concerns. Your feedback matters, and we’d like the opportunity to restore your trust.
