Rating

4.8

feedback

483

Reviews

chart

#814

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    1%
  • Less than a month
    2%
  • Less than a year
    3%
  • More than a year
    6%

Reviews Summary

The reviews for the app are mixed, with both positive and negative feedback. Positive aspects include easy setup, a variety of features like pop-ups and sales bars, helpful customer service, and the ability to customize banners and notifications. Users appreciate the app for its functionality and the positive impact it has had on their businesses. However, there are also negative reviews mentioning issues with glitches, lack of support on the free plan, and concerns about the pricing structure. Some users experienced technical difficulties and felt frustrated with the support they received. Overall, the app seems to offer a range of useful tools but may have room for improvement in terms of reliability and customer service.

Highlights

Easy setup and variety of features
Helpful customer service
Technical difficulties and glitches
Concerns about pricing structure
Room for improvement in reliability and customer service

Rating Breakdown

  • 5
    10% (50 ratings)
  • 4
    1% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

Nov. 24, 2024

It has done what I have needed it to over the years

Using app

Over 7 years

Total reviews

1

Average rating

4.0

5 / 5 Share

Nov. 18, 2024

Manuel is the best customer service representative

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 16, 2024

Thank you for Manuel for assisting me in header bar, we have been using this zotobox for over 10 years. The app is good and their service is excellent. Fast and prompt I highly recommended.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello, thank you for your wonderful review! We are so grateful to hear that you've been using Zotabox for over 10 years. We truly appreciate your continued support and we wish to keep on contributing to the growth of your business. Love from Zotabox team!

5 / 5 Share

Nov. 12, 2024

Zotabox is super easy to use. Great promotion tools, clean design. Setting up pop-ups and banners takes seconds, and they look good. Highly recommend it for anyone wanting to improve their store’s marketing.

Using app

2 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your support! We're glad you enjoy Zotabox and we hope to contribute to the growth of your business!! All the best, Zotabox

5 / 5 Share

Nov. 26, 2024

Previous Rating: ★☆☆☆☆ Updated Rating: ★★★★★ All my previous concerns were resolved after reaching out to Manuel, the new Customer Success Manager at Zotabox. He was incredibly helpful and completely changed my perspective. Thank you for your time and assistance—wishing you all the best!

Using app

4 months

Total reviews

6

Average rating

3.7

Developer Reply

Case updated: Hello there, we have sent you the message from Shopify. Based on their investigation, you have not been charged any amount. The charge that you showed us was a pending charge, which is common for credit cards. If you are charged, please contact us and Shopify so our companies can refund you. I am sorry that all of us were involved in such an unwanted incident.

All reviews

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