Rating

4.8

feedback

483

Reviews

chart

#929

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    1%
  • Less than a month
    2%
  • Less than a year
    3%
  • More than a year
    6%

Reviews Summary

The reviews for the Zotabox Shopify App are overwhelmingly positive, with users praising the app's ease of use, variety of features, and excellent customer service. Many users highlighted the quick setup process, the ability to customize banners and pop-ups, and the positive impact on their sales and marketing efforts. The customer support team, especially Manuel, received high praise for being responsive, helpful, and efficient in resolving any issues or concerns. Users also appreciated the regular updates and improvements made by the app developers to enhance the user experience. However, there were a few mentions of occasional bugs or server outages that affected the app's performance, leading to some frustration among users.

Highlights

Ease of use and variety of features
Excellent customer service
Impact on sales and marketing efforts
Occasional bugs and server outages
Regular updates and improvements

Rating Breakdown

  • 5
    10% (50 ratings)
  • 4
    1% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

Nov. 24, 2024

It has done what I have needed it to over the years

Using app

Over 7 years

Total reviews

1

Average rating

4.0

5 / 5 Share

Nov. 18, 2024

Manuel is the best customer service representative

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 16, 2024

Thank you for Manuel for assisting me in header bar, we have been using this zotobox for over 10 years. The app is good and their service is excellent. Fast and prompt I highly recommended.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello, thank you for your wonderful review! We are so grateful to hear that you've been using Zotabox for over 10 years. We truly appreciate your continued support and we wish to keep on contributing to the growth of your business. Love from Zotabox team!

5 / 5 Share

Nov. 12, 2024

Zotabox is super easy to use. Great promotion tools, clean design. Setting up pop-ups and banners takes seconds, and they look good. Highly recommend it for anyone wanting to improve their store’s marketing.

Using app

28 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your support! We're glad you enjoy Zotabox and we hope to contribute to the growth of your business!! All the best, Zotabox

5 / 5 Share

Nov. 26, 2024

Previous Rating: ★☆☆☆☆ Updated Rating: ★★★★★ All my previous concerns were resolved after reaching out to Manuel, the new Customer Success Manager at Zotabox. He was incredibly helpful and completely changed my perspective. Thank you for your time and assistance—wishing you all the best!

Using app

4 months

Total reviews

7

Average rating

4.4

Developer Reply

Case updated: Hello there, we have sent you the message from Shopify. Based on their investigation, you have not been charged any amount. The charge that you showed us was a pending charge, which is common for credit cards. If you are charged, please contact us and Shopify so our companies can refund you. I am sorry that all of us were involved in such an unwanted incident.

All reviews

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