ABConvert: A/B Testing
Run Pricing, Shipping & Content Tests on Shopify
Rating
4.8
feedback
65
chart
#1,473
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
18%
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Less than a month
35%
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Less than a year
46%
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More than a year
0%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, highlighting the exceptional customer support provided by the team. Users appreciate the ease of use of the app and its cost-effectiveness compared to other solutions. The support team, especially individuals like Leo and Jeffrey, is praised for being responsive, helpful, and willing to go above and beyond to assist users with setting up tests and resolving issues. The app itself is commended for its functionality in running A/B tests, improving conversion rates, and providing valuable insights for optimizing pricing strategies. However, there are some concerns raised about the support process, particularly regarding ticketing systems and communication gaps, which have led to frustrations for some users.
Highlights
Review RSS Feed
All reviews
Oct. 28, 2025
There are great people behind this app who care about their users. App also works as expected and it's cost-effective compared to other expensive solutions.
Sept. 8, 2025
The support process is ridiculous. You're required to book a ticket just to speak to someone which sure whatever thats fine but the issue is you close out the ticket without any response from us on whether or not your suggestions fixed the issue at hand to which we have to go through your AI chat system and respond to multiple unnecessary prompts just to get passed it so we can speak to book a ticket and then we have to book a completely brand new ticket and re-type all the information that should already be available if you just didn't close the ticket out. The app itself is fine which is why I gave 3 stars.
We’re very sorry that our support process caused you frustration, and we truly appreciate you taking the time to share your feedback. We’ve already updated our workflow based on your experience and will continue improving it to make things easier for our users. In this case, our team closed the ticket after providing an answer in order to keep the queue clear and ensure every request is well managed. We understand how that created extra steps for you, and we’ll do better going forward. Thank you again for pointing this out and for your support of ABConvert.
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