All reviews

Rating Breakdown

  • 5
    95% (298 ratings)
  • 4
    3% (10 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (1 ratings)
  • 1
    1% (4 ratings)

Reviews with Text

  • 100% (313)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 18, 2025

Juliet from A2X was extremely helpful in resolving the issue I had. She is truly amazing.

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 18, 2025

I would like to express my appreciation for Renee who worked with me over five of sessions to resolve a deferred revenue imbalance. She was great to work with and ultimately the imbalance was resolved. Thank you Renee!

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 11, 2025

The customer support I received from A2X is world class! There is no cutting corners and they genuinely want to help not just offer cheap outsourced help desks. On the contrary the support I received from Kim Pacy was amazing. She was very patient, supportive and kind. She genuinely wanted to support me. She made it fun. I always felt welcome. I trusted her to help me and I did not have to jump from one person to another. She was the one who emailed me and the one who met with me online when we needed to go over things. The best online support I have ever received! Thank you Kim and A2X

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 28, 2025

I had a question about our account mapping with QuickBooks online and A2X and Agnes was able to answer all my questions very clearly and VERY fast. The team at A2X has been nothing but helpful in helping me get everything mapped and working correctly.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 26, 2025

Great customer service, just reached out by chat and had a quick resolution!

Using app

Over 4 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 21, 2025

Excellent app that seamlessly integrates Shopify with Xero. The support team is outstanding. Special thanks to Renne for resolving two recent issues quickly and efficiently. Highly recommended!

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 21, 2025

Andrea was extremely helpful today! I am very new to this and it's always tough when you can't pick the phone up and talk. She kept sending me articles that were helpful in understanding the process more. Kudos to Andrea!!!

Using app

About 21 hours

Total reviews

1

Average rating

5.0

1 / 5 Share

Oct. 14, 2025

Their 30-day free trial on all of their plans is inaccurate. You actually only get is 3 payouts history. There isn't a real free trial, where you can test their plans, which is quite misleading.

Store

Firmpaw

Using app

About 1 hour

Total reviews

4

Average rating

2.0

Developer Reply

Hi William - Katie from A2X here 👋 Thank you so much for taking the time to share your feedback and we truly apologize for any confusion around our trial experience. Our trial is unlimited in time, meaning you can explore A2X for as long as you like. However, during that period, you’ll have access to your most recent 3 settlements so you can see how A2X works with your ecommerce data. We understand how this may not have been clear and we’ll work on improving our communication. Your feedback helps us identify where we can do better. We are happy to offer you a free month of A2X and a personalized onboarding session with one of our specialists. We've reached out directly in your last chat with our support team to kick off the process and help simplify your ecommerce accounting 😊 Thank you, Katie

5 / 5 Share

Oct. 7, 2025

Kim from A2X helped me out when i had a disconnect issues with QBO. They were responsive and helpful. I was back up and running quickly. The tool is so useful to simplify the Shopify data into QBO. Highly recommended.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 7, 2025

This App and Support team behind it is absolutely incredible - A must have! Thank you!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 6, 2025

The A2X platform is a must have to categorize your Shopify payouts. Making a stressful task, not stressful at all. Their customer service will ensure you have a great experience and that your numbers align correctly.

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 6, 2025

I have had consistently excellent tech support with the occasional issue I encounter. Shout-out to Nichole!

Store

Podium

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 30, 2025

Really easy to use, and they have excellent customer service. Highly recommend.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 26, 2025

This is the best thing I have found to use with shopify, it is very easy to learn, I am adding my 2nd client now. at least 20 more to go. Wish I had found this 2 -3 years ago No looking back

Using app

About 4 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 10, 2025

Robert (and others) in the customer service team are experts. They thoroughly investigate any issues in the most granular detail, and prescribe tailored solutions to you (not generic answers or links to knowledge pages).

Store

Carv

Using app

Almost 5 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 6, 2025

Fantastic onboarding with A2X. Kim Pacy guided me through the UI via screenshare and sent clear recap emails. My store now flows into QuickBooks smoothly, and the setup is well organized.

Store

Boncini

Using app

17 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 19, 2025

a2x is still my favourite app to do the magic and connects Shopify with my books You're still doing great, and your support team is amazingly polite and helpful! Keep up!

Store

Naluza

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 12, 2025

A2X, specifically Kim and Robert, helped me out greatly today! it's so nice to be able to rely on TRUE professionals to help advise me, the non-traditionally trained bookkeeper in providing excellent data for my client! I really appreciate this tool and could not have ever figured this out for myself. well worth it!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 5, 2025

A2X has been an invaluable resource for consolidating our Accounting on a few different platforms (Paypal, Shopify, Amazon and Walmart.) Their customer service responds quickly and efficiently. It really has been a huge time saver in terms of reporting. Highly recommend them.

Using app

Over 3 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 5, 2025

A2X works perfectly with Shopify and Xero and the customer onboarding support really is first class - thank you Sujay for all your help!

Using app

21 days

Total reviews

2

Average rating

5.0