All reviews

Rating Breakdown

  • 5
    95% (309 ratings)
  • 4
    3% (10 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (5 ratings)

Reviews with Text

  • 100% (325)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 3, 2026

Lana is really helpful. A2X saves million of time doing the accouting. Highly recommended.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 26, 2026

A2X is incredible. Very detailed, very helpful customer service. We could not do this without them. They are extremely knowledgeable and professional. If you are a new business, don't cut corners with this. We tried to use the QB integration for retail sales and it was a mess. Once we added A2X it was so clean.

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 26, 2026

An amazing app for saving huge amounts of time! Great support too.

Using app

Over 4 years

Total reviews

8

Average rating

5.0

5 / 5 Share

Jan. 22, 2026

I was sort of skeptical of allowing software to post to quickbooks for me, but honestly this software is very detail oriented and creates really clean journal entries and was super simple to set up! But, where they really shine is their customer service! They are always available and have an incredible support team that seems really knowledgable about both accounting AND the software. Truly refreshing to get this type of amazing support!

Using app

16 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 20, 2026

I have used A2X in the past, and decided to give it another shot because of the ability to map to accounts rather than only to Products/Services like many similar softwares require, which creates issues and unneccessary complexity for our business. I am SO happy that I did, I have seen many huge improvements with the software functionality and the UI/UX is by far the best of the many that I have tried for a variety of businesses. What stands out the most is the Customer Service - the Support Bot is pretty spot on, but when it isn't or when I need more customized help, the team is always quick, helpful, and super kind. Definitely an A2X user for life now and have recommended it to several other accountants since doin the most recent implementation.

Store

Luno®

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 19, 2026

Amazing Customer Support, was able to chat with a real person who responded and resolved my query in a matter of minutes.

Using app

9 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Jan. 19, 2026

Super easy to get A2X set up! It's helpful to be able to review the journal entries before sending them to QBO. I like that the revenue and COGS are in separate transactions. The resources and support have been fantastic!

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 15, 2026

Excellent customer support, fast and reliable. Joanna was amazing to deal with and she made everything so easy.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 15, 2026

Good service, always attentive to solving problems.

Using app

Almost 4 years

Total reviews

8

Average rating

5.0

5 / 5 Share

Jan. 8, 2026

I was having trouble transferring access to this handy tool after an accountant left, and initially just tried to do things myself because I rarely have an experience with support that is anything more than frustrating. When I hit a wall, I clicked the icon in the lower right of the site, got routed to Kim through their AI assistant, and she helped me resolve the issue even though it required a couple days to get all the way there. Restored my faith in humanity.

Using app

Over 6 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 6, 2026

A2X save us HOURS worth of manual reconciliation of our 9 figure business. It is worth the cost 100 times over. If we run into any issues the team is there to help within minutes.

Using app

Over 5 years

Total reviews

19

Average rating

4.9

5 / 5 Share

Dec. 18, 2025

Juliet from A2X was extremely helpful in resolving the issue I had. She is truly amazing.

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 18, 2025

I would like to express my appreciation for Renee who worked with me over five of sessions to resolve a deferred revenue imbalance. She was great to work with and ultimately the imbalance was resolved. Thank you Renee!

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 11, 2025

The customer support I received from A2X is world class! There is no cutting corners and they genuinely want to help not just offer cheap outsourced help desks. On the contrary the support I received from Kim Pacy was amazing. She was very patient, supportive and kind. She genuinely wanted to support me. She made it fun. I always felt welcome. I trusted her to help me and I did not have to jump from one person to another. She was the one who emailed me and the one who met with me online when we needed to go over things. The best online support I have ever received! Thank you Kim and A2X

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 28, 2025

I had a question about our account mapping with QuickBooks online and A2X and Agnes was able to answer all my questions very clearly and VERY fast. The team at A2X has been nothing but helpful in helping me get everything mapped and working correctly.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 26, 2025

Great customer service, just reached out by chat and had a quick resolution!

Using app

Over 4 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 21, 2025

Excellent app that seamlessly integrates Shopify with Xero. The support team is outstanding. Special thanks to Renne for resolving two recent issues quickly and efficiently. Highly recommended!

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 21, 2025

Andrea was extremely helpful today! I am very new to this and it's always tough when you can't pick the phone up and talk. She kept sending me articles that were helpful in understanding the process more. Kudos to Andrea!!!

Using app

About 21 hours

Total reviews

1

Average rating

5.0

1 / 5 Share

Oct. 14, 2025

Their 30-day free trial on all of their plans is inaccurate. You actually only get is 3 payouts history. There isn't a real free trial, where you can test their plans, which is quite misleading.

Store

Firmpaw

Using app

About 1 hour

Total reviews

4

Average rating

2.0

Developer Reply

Hi William - Katie from A2X here 👋 Thank you so much for taking the time to share your feedback and we truly apologize for any confusion around our trial experience. Our trial is unlimited in time, meaning you can explore A2X for as long as you like. However, during that period, you’ll have access to your most recent 3 settlements so you can see how A2X works with your ecommerce data. We understand how this may not have been clear and we’ll work on improving our communication. Your feedback helps us identify where we can do better. We are happy to offer you a free month of A2X and a personalized onboarding session with one of our specialists. We've reached out directly in your last chat with our support team to kick off the process and help simplify your ecommerce accounting 😊 Thank you, Katie

5 / 5 Share

Oct. 7, 2025

Kim from A2X helped me out when i had a disconnect issues with QBO. They were responsive and helpful. I was back up and running quickly. The tool is so useful to simplify the Shopify data into QBO. Highly recommended.

Using app

7 months

Total reviews

1

Average rating

5.0